About Us:
Established in 1997, PruTech is committed to innovative problem-solving, solution creation, and fostering strong client partnerships. Serving a diverse array of industries, from government to finance, retail, and manufacturing, PruTech operates from strategic locations including New York City, Washington DC, North Carolina, and boasts a nearshore office in Mexico City and multiple offshore offices in India.
With over two decades of experience in Information Technology and system integration, PruTech offers a comprehensive suite of services to meet evolving technological needs:
- Project-based system integration
- Custom software solutions
- Package implementations
- Consulting and advisory services
- Big data and analytics
- Nearshore and offshore services
At PruTech, we are dedicated to shaping the future of technology and driving success for our clients through innovative solutions and strategic partnerships.
We are seeking a consultant to join our team. This individual will work directly with client stakeholders in a highly dynamic, fast-paced public-sector environment. The role is focused on designing, developing, and supporting Salesforce case management and call center solutions that translate complex business processes into scalable, secure technology.
This is a hands-on development role for someone who thrives under pressure, enjoys solving complex problems, and can engage directly with clients to guide them toward practical, sustainable technical solutions. The Consultant will partner closely with business leads, analysts, architects, and engagement leadership to ensure successful delivery across the full lifecycle of the platform.
Responsibilities
- Serve as the primary technical contributor for Salesforce case management and call center solutions, owning design, development, deployment, and ongoing support activities.
- Manage and support a Salesforce and AWS-based call center environment, including telephony integrations, routing logic, case creation, call logging, and performance optimization.
- Collaborate onsite with client stakeholders to understand current workflows, identify gaps, and translate requirements into scalable technical solutions.
- Design and build Apex classes, triggers, and Lightning Web Components that follow enterprise development standards and support long-term maintainability.
- Convert manual processes into automated Salesforce solutions using flows, approvals, validation rules, and system integrations.
- Integrate Salesforce with external systems, including AWS services and telephony platforms, using REST and SOAP APIs, middleware, and secure data exchange patterns.
- Configure and support Salesforce Omni-Channel, Omni Dialer, and partner telephony integrations to ensure seamless inbound and outbound call handling.
- Implement and maintain AWS Lambda functions and related services supporting real-time call center workflows and data synchronization.
- Participate in requirements sessions, sprint planning, and solution design discussions, providing clear technical guidance and trade-off analysis.
- Ensure adherence to security, compliance, and governance standards, particularly within a regulated public-sector environment.
- Support deployment activities across environments, including version control, release management, and coordination with DevOps processes.
- Troubleshoot and resolve production issues in a highly visible client setting, demonstrating accountability and urgency.
- Maintain clear technical documentation to support long-term platform stability and knowledge transfer.
Required Technical Qualifications
- Three to five or more years of hands-on Salesforce development experience.
- Strong proficiency in Apex, Lightning Web Components, SOQL, and Salesforce platform customization.
- Two to three years of hands-on AWS experience, including implementation of Lambda functions and integration of AWS services with Salesforce.
- Proven experience implementing and supporting AWS Connect integrations with Salesforce, including Omni-Channel / Omni Dialer configurations and Salesforce partner telephony licenses.
- Experience building and maintaining integrations using REST or SOAP web services.
- Solid understanding of Salesforce security architecture, including profiles, permission sets, and sharing rules.
- Experience with Service Cloud and case management functionality.
- Familiarity with DevOps and version control tools such as Git, Copado, Gearset, or equivalent.
- Experience working across multiple environments, including development, UAT, and production.
Preferred Qualifications
- Experience supporting public-sector or regulated environments.
- Exposure to enterprise-scale Salesforce implementations with complex data models and integrations.
- Salesforce Platform Developer I certification required; Platform Developer II preferred.
- Additional certifications such as Administrator or Service Cloud Consultant are a plus.
Education
- Bachelor’s degree in Computer Science, Information Systems, or a related field preferred.
PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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