Education and Certifications:
Degree in computer science or a related field, or equivalent practical experience.
Required Skills:
6+ Years of Experience as a Quality Analyst
3+ Years of State Government Experience
3+ Years of Experience with Emphasys
3+ Years of Experience with HDS
6+ Years of Experience with Data Mapping
6+ Years of Experience with Business Process Testing & Improvement
6+ Years of Experience with Process & Procedure Documentation
6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests
Preferred Skills:
Experience with End User Support
Additional Skills:
Oral and written communication skills
Interpersonal, consultative, presentation & Facilitation skills
Analytical thinking and problem solving
Detail oriented, accurate and Organized
Knowledge of business structure
Stakeholder analysis and reporting
Problem solving and attention to detail
Customer service and assessing customer support needs
Teamwork
Ability to learn new software/hardware and troubleshooting
Organization and documentation
Asset management
Identifying process improvements
Prioritizing and scheduling
Time management
Clear and concise email and reports
Work independently while following established procedures and guidelines
