Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is looking for a seasoned Principal Technical Program Manager (TPM) to drive and enhance the efficiency, execution, and cross-functional alignment of large, complex R&D initiatives. As a Principal TPM, you will play a pivotal role in shaping program strategies, establishing best practices, and delivering high-impact projects that align with our product and business technology objectives. This role demands a blend of strategic vision, technical expertise, and hands-on program management, empowering teams to deliver on Toast's ambitious roadmap.
Specifically, this role will focus on providing technical program management support for some of our most complex infrastructure initiatives, working with many teams across Toast. In the future, this role may take on additional responsibilities and programs across the other businesses at Toast.
A day in the life (Responsibilities) - Execution Excellence: Drive execution for major cross-functional programs, ensuring timely, high-quality delivery. Employ advanced forecasting, risk management, and intake strategies to mitigate potential delays and dependencies.
- Diving Deep: Quickly understand the scope, requirements, and risks associated with new and existing programs. Be ready to dive deep into technical and operational details, rapidly get up to speed, and identify and mitigate potential risks to ensure smooth program execution; all while being able to keep the big picture in mind.
- Stakeholder Partnership: Cultivate solid relationships with stakeholders across R&D, Product, and Engineering, including senior management, collaborating on feature planning and resource allocation to ensure strategic alignment and operational efficiency.
- Adaptable: Able to "the Toast way" and to adapt to change and iterate quickly; comfortable recalibrating plans, processes, and stakeholder expectations in complex and ambiguous environments
- Technical Leadership and Guidance: Leverage your technical fluency to guide teams, establishing best practices and fostering continuous improvement all in service of reaching the teams' most critical outcomes. Encourage innovation within program teams by setting technical fluency standards and facilitating professional growth.
What you'll need to thrive (Requirements) - 12+ years of experience in technical program management and working with product, feature, and infrastructure teams, with a proven record of managing and delivering complex cross-functional programs in a tech-driven environment.
- Deep background in the software development lifecycle (SDLC) and strong technical fluency, particularly with infrastructure systems (e.g. cloud technology - especially AWS, networking, etc).
- Demonstrated ability to build strategic frameworks and standardize processes for high-impact delivery across multiple programs.
- Exceptional communication, interpersonal, and stakeholder management skills, with a history of effectively collaborating with technical and non-technical partners.
- Results-oriented with a strategic mindset; proven ability to drive multiple programs to successful completion with a sense of urgency.
- Strong problem-solving skills, combined with the ability to make data-driven decisions and communicate insights clearly.
- Adaptable, iterative, and feedback-driven; embraces challenges as learning opportunities for continuous improvement.
- Comfortable using AI and eager to continue learning how to leverage its power and explore its potential.
- Self-starter who thrives both independently and as a cornerstone of a high-performing team.
- This role requires someone who is extremely comfortable balancing technical understanding and experience with strong program management skills.
What will help you stand out (Nonessential Skills/Nice to Haves) - Insatiably Curious: A perpetual learner, always exploring cutting-edge tech, AI, organizational psychology, and the dynamic food industry.
- Certified/Tooling Excellence: Committed to best practices, maintaining key program management certifications (PMP, Agile, Jira, etc.).
- Atlassian Admin: Experience managing and administering Atlassian systems including team and project configurations
- Third Party Management: Experience with 3rd-party management/engagement and building strong partnerships.
- Raising the Bar: Excited to mentor others on the TPM team by sharing learnings, successes, and failures'; ultimately helping others to upskill and challenge themselves.
- Food Tech Fluent: Possess a deep, intuitive understanding of food delivery technology, products, and systems.
AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at
#LI-Remote
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, boncommissions, if eligible), benefits, and equity (if eligible).
Pay Range
$157,000-$251,000 USD
How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out:
Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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