ITSM Analyst/Telecom Expense Analyst

Introduction:

Location: Morristown, New Jersey- 100% ONSITE FROM DAY1

The ITSM Analyst - Telecom Expense Analyst is responsible for interacting with all telecommunications and information technology vendors to acquire supporting documentation necessary for accurate inventory entries and validate all savings and requirements. This individual will be responsible for streamlining current multiple inventory/billing platforms and consolidating our inventory to publish metrics to provide accurate data to the Management Team.

Responsibilities:

• Consolidate and develop a robust Technology Telecom cost structure and single billing platform across the Enterprise.
• Build, manage and develop a strong telecom team responsible for transforming the current telecom billing platform.
• Forecast monthly/quarterly run rates and changes to run rates.
• Develop processes to Order/Disconnect new services.
• Work closely with IT Teams and Field and provide guidance regarding technology deployment Billing Lifecycle.
• New TEM Platform Integration and migration responsibilities to ensure all reporting and metrics.
• Oversee work performed by third-party vendor(s) related to telecommunication services in order to track and resolve issues as required, review and improve telecommunications related processes, and seek ways to reduce overall communications spend.
• Direct the audit, maintenance, analysis, and verification for accurate communications billing, charge-back models, and contract compliance monitoring activities related to all CCF, cellular, local, long distance, data networks, and international telephone service.
• Consult with RFP process for telecommunications related services and review contracts, SLAs, and KPIs to ensure best practices are implemented.
• Manage IT and Telecom Carrier Vendor SLAs and develop pertinent reporting for Senior leadership.
• Participate and work with IT vendors to develop comprehensive Quarterly Business Reviews.
• Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC.
• Additional duties as assigned by management.

Requirements:

Required: Bachelor''s degree in IT or a related discipline with a minimum of 8 years'' experience in technical implementation and managing large projects and/or teams. The ability to use Project Management techniques and tools to plan/monitor project processes.

Preferred Skills:

• DATA Circuits (DIA Direct Internet Access, BroadBand, MPLS etc.)
• Calero - Telecom Management

Knowledge, Skills, and Abilities (KSA):

• Strong management, communication, and leadership skills with the ability to present technical concepts in a concise manner.
• Ability to develop strong relationships (carriers, Field, IT Finance, Accounts Payable).
• Strong organizational skills: ability to establish priorities, multi-task, handle competing priorities, and follow through on all open items/tasks.
• Decision-making and ability to clearly articulate decisions in a team environment.
• Demonstrated ability to execute projects and process improvement activities.
• Results-oriented team player.
• Demonstrated team-building, organizational, influencing, and planning skills.
• Ability to conceptualize client needs and translate them into specific implementation strategies.
• Effective problem-solving skills - analytical, decision-making, written, oral, and interpersonal skills.
• Demonstrated business/consulting knowledge including negotiation and presentation skills.
• Ability to efficiently manage multiple initiatives simultaneously.
• Ability to learn new technology and keep abreast of the latest technological advances.