Name: Sr. Quadient Inspire Engineer
Roles: 2 Openings
Exp: 10+
Location: Position is remote (preference is for candidates to be near client offices in Alpharetta, GA; Rancho Cordova, CA; or Oakland/San Francisco, CA)
Resources must have Quadient Inspire Certifications in the following modules:
- Inspire Designer
- Inspire Scalar
- Inspire Interactive
Position Overview
Our client is seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management (CCM) team. This role focuses on customer communication generation, not just document creation.
The candidate has deep, hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications, including documents, emails, reports, and other outbound customer-facing outputs. This role supports high-volume, enterprise communications and requires experience delivering compliant, accessible, and production-grade outputs across multiple formats.
This is a senior engineering role, not a template-only or design-focused position.
Skills/Experience:
Key Responsibilities
Architect, design, develop, and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform
Build and support multi-channel customer communications, including:
Printed and digital documents
Customer emails
Reports and other system-generated outputs
Generate and support outputs in multiple industry-standard formats, including: PDF and AFP
Ensure all customer communications meet ADA accessibility and compliance requirements
Implement data-driven, reusable communication components using Quadient Inspire modules:
Inspire Designer
Inspire Automation / Scalar
Inspire Interactive
Content Manager
Approve Workflow
Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs
Partner with business and IT stakeholders to define communication requirements, delivery channels, and compliance needs
Troubleshoot and resolve production issues related to data, formatting, rendering, accessibility, and performance
Ensure customer communications comply with security, audit, regulatory, and quality standards
Participate in SDLC activities including design reviews, testing, releases, and documentation
Required Qualifications (Must Have)
Do not submit candidates who do not meet ALL of the following:
Quadient Inspire Certifications in the following modules:
o Inspire Designer
o Inspire Scalar
o Inspire Interactive
5+ years of professional IT or software engineering experience
3+ years of hands-on Quadient Inspire experience in a production enterprise environment
Proven experience building end-to-end document generation solutions, not just templates
Strong understanding of data-driven document composition
Solid programming experience in one or more of the following: Groovy Script, Java Script, Python.
Experience working within enterprise IT environments with formal SDLC, QA, and release processes
Required Education
Bachelors degree in Information Technology, Computer Science, Engineering, or a related technical field
Equivalent combination of education and relevant experience may be considered only if Quadient Inspire expertise is strong
Desired Skills:
Preferred / Strongly Desired Qualifications
Experience supporting high-volume, customer-facing communications
Experience with Customer Communications Management (CCM) platforms in regulated industries (insurance, healthcare, financial services)
Experience with API-based integrations (REST and SOAP)
Experience ensuring accessibility and compliance of customer communications (ADA, WCAG)
Experience supporting multi-channel output strategies (print, email, digital delivery)
SQL skills with experience querying and validating data from relational databases
Experience participating in platform modernization or SaaS/cloud migration initiatives
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