Operations Service Coordinator

RESPONSIBILITIES:
Kforce has a client seeking an Operations Service Coordinator in Columbia, MD.

Summary:
In this role, you will streamline service delivery for high-stakes accounts-including Hospitals, SCIFs, and Multifamily Apartment complexes-across Maryland and Virginia. You will ensure seamless branch operations by managing complex scheduling, technician dispatching, billing reviews, and general administration.

Essential Duties & Responsibilities:
* Logistics & Dispatching: Strategically schedule and dispatch technicians for service calls and inspections to maximize daily field productivity
* Work Order Management: Generate work orders, provide real-time status updates to clients, and conduct post-service audits to ensure technical documentation accuracy
* Administrative Compliance: Manage specialized paperwork and ensure all technician reporting is submitted accurately and within established deadlines
* Inventory & Procurement: Facilitate the ordering, receiving, and issuance of materials

REQUIREMENTS:
* High School diploma or GED required
* 3+ years of administrative experience within a sales or service-oriented industry
* Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and JST/D365
* Communication: Strong command of English with the ability to interpret complex policies, procedures, and technical manuals
* Exceptional organizational skills with meticulous attention to detail
* Strong decision-making capabilities and the ability to exercise professional discretion
* Proven problem-solving skills with the ability to identify and escalate critical operational matters
* Competency in data analysis, interpretation, and high-speed data entry

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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