We don’t just build products — we transform your world.

At SACRUM, we believe that the strongest results come from the strongest teams.
When talented people unite with purpose, innovation becomes inevitable.

Join us.
Let’s create, collaborate, and make extraordinary things happen — together.

Customer Service Coordinator

Introduction: This position involves answering employee questions, managing customer tickets, and communicating with customers to resolve service issues. The Customer Service Coordinator will work remotely from Monday through Friday, 11:30am to 8pm EST.

Responsibilities:

• Creates, assigns, and updates customer tickets daily.
• Communicates with customers about service issues and collaborates with internal departments for resolution.
• Uses software tools to manage tasks such as benefit changes, ticket requests, and customer inquiries.
• Utilizes effective listening and communication skills to identify problems, needs, and opportunities.
• May require working evening hours as needed.
• Operates telephony system efficiently.
• Demonstrates basic computer skills for online resource utilization.
• Emphasizes providing excellent customer service, handling service issues, and collaborating with internal departments.
• Performs additional duties as necessary.

Requirements:

• Required: High school diploma or G.E.D, zero to four years of previous experience.
• Preferred: High school diploma or G.E.D, additional or specialized training, zero to four years of previous experience.

Other Knowledge, Skills or Abilities Required:

• Strong organizational skills
• Excellent customer service skills
• Effective writing skills
• Clear communication skills