L3 Support Engineer

Role: Application Support

Location: New York/New Jersey 3 days office.

Duration: Long term Project

Overview

This role provides L3 support for trading and regulatory applications within a banking environment. You will work closely with trading, compliance, risk, and IT teams to operate, troubleshoot, and enhance existing trading systems.

Mandatory Skills

· Strong Linux experience (command line, file operations, shell scripting).

· Hands‑on L3 production support in a financial services or banking environment.

· Working SQL knowledge for querying and analyzing data.

Preferred skills:

· Scripting skills (Python or shell) for automation and operational tasks.

· Experience with job schedulers (cron, Autosys, Control‑M, etc.).

· Familiarity with release and deployment tools (Rundeck, Ansible).

· Good communication and incident management skills.

Key Responsibilities

· Provide L3 support for trading and market data applications during NY hours.

· Troubleshoot production issues, including trading workflow and market data incidents.

· Perform pre‑ and post‑deployment checks.

· Integrate applications with automation, deployment, and monitoring tools.

· Document runbooks, operational procedures, and remediation plans.

· Support server provisioning and configuration (access, service accounts).

· Drive problem resolution and recommend stability improvements.

Preferred Qualities

· Prior banking or trading systems experience.

· Strong ownership, ability to multitask, and willingness to shift priorities.

· Comfortable with cross‑training and collaborating with global teams.

· Hybrid work setup at NY/NJ.

Education

· Bachelor’s degree in Computer Science or related field.