Service Delivery Manager

Remote • Posted 6 hours ago • Updated 6 hours ago
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Remote
Depends on Experience
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Summary

Role Summary
A remote Service Delivery Manager is required to oversee cloud operations and lead a technical team supporting HUD Data Center Services. This role combines leadership responsibilities with technical expertise, focusing on ensuring system performance, reliability, and security across Azure and AWS cloud environments. The successful candidate will drive automation initiatives, optimize service delivery, and provide strategic guidance on cloud architecture and operations.

Responsibilities

  • Lead and manage a team of 8–10 engineers supporting cloud, monitoring, and application services.
  • Serve as a technical subject matter expert across Microsoft Azure and AWS platforms, providing guidance on architecture and operational best practices.
  • Oversee cloud infrastructure, automation, tools, and monitoring functions to ensure seamless service delivery.
  • Maintain system reliability, performance, and scalability within enterprise environments.
  • Identify and implement process improvements to enhance operational efficiency and automation.
  • Collaborate with leadership and cross-functional teams to align cloud initiatives with organizational objectives.
  • Support onboarding, mentoring, and professional development of team members.
  • Provide strategic input on future cloud architecture and initiatives.
  • Ensure compliance with federal regulations and industry standards in cloud service delivery.
  • Drive continuous improvement of monitoring and observability tools to enhance system visibility.

Qualifications

  • Proven experience managing technical teams of 8 or more members.
  • Strong hands-on expertise in Azure and AWS cloud platforms.
  • Experience overseeing cloud operations, monitoring, and automation frameworks.
  • Background in service delivery, infrastructure management, or platform engineering.
  • Ability to operate both as a technical contributor and a people leader.
  • Experience working in federal, government, or highly regulated environments preferred.
  • Excellent communication and stakeholder management skills.
  • Availability to support a fully remote work environment.
  • Demonstrated ability to lead process improvements and automation initiatives.
  • Prior experience supporting HUD or similar federal programs is a plus.

Publishing Pay Range: $60.00 - $65.00 USD Hourly

This is a fully remote role and can be performed from an approved location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 112480
  • Posted 6 hours ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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