Data Center Technician - Level 2

Job Title: Data Center Technician - Level 2

Location: Reno, NV

Contract Duration: 6 months

Job Responsibilities:

• Coordinates, schedules, and manages all implementation, stand-up, and de-commission activities.
• Coordinates, schedules, and manages all routine break-fix and maintenance tickets and activities.
• Monitoring and reporting on technical progress and track project deliverables.
• Participate in data center capacity management planning.
• Actively attend and participate in daily DC Ops stand up calls.
• Conduct daily preventative walk throughs in each data center, keeping datacenters and shared spaces clean and well organized.
• Receiving, physical racking and stacking installation, and troubleshooting of all equipment in our datacenters.
• Assist with racking, installation and configuration of servers, network, storage and other HW assets as assigned.
• Respond efficiently to data center tasks through ticketing system. Documenting all tasks thoroughly
• Provide vendor escort and support for hardware or other maintenance issues as required.
• Leverage global datacenter documentation and best practices, suggest areas of process improvement, update and maintain documentation.
• Coordination and assist of hardware maintenance activities.
• Handling equipment orders, returns, shipments, and inventory management / asset management.
• Update asset allocation sheets and DCIM tool as needed for each data center.
• Cabling design, installation, management inter and intra racks.
• Troubleshooting, diagnostics, and upgrades of HW
• Create rack elevation and cabling diagrams.
• Operational process development, documentation, and implementation
• Manage spare parts inventories as their respective sites.
• Full end-to-end RMA support from ticket creation, replacement, packing, and shipping return of parts for DGX, Supermicro, Quanta, Arista, and other vendors in the NSV environment
• Box, label, and transfer of assets both intra DC and inter DC, along with coordinating transfers to/from other warehouses.
• 24x7 high availability support for certain internal customers during high demand benchmarking periods.
• Dedicated customer and general population data center support.
• Data center escorts for vendors, visitors and conduct tours as required.
• Work closely with data center infrastructure and other facilities teams to ensure optimal data center operating environment.
• Actively participate in data center audits and surveys as required.
• Open, action and resolve JIRA work tickets within targeted SLA timeframes.
• Other responsibilities as assigned.

Minimum Required Qualifications:

• Minimum 4-5 years of experience working in a data center or equivalent technology environment and 2-3 years of experience in a customer service-oriented position.
• Self-driven with the ability to successfully motivate and lead teams, promoting inclusiveness in small groups.
• Ability to refine and communicate operational standards, explain data center critical infrastructure, and explain server operating systems. outstanding support.
• Must be able to lift 70 pounds over head with or without reasonable accommodation.
• Must be able to work a flexible work schedule which may include nights, weekends, and holidays.
• Experienced understanding of data center management and layout (power, cooling, cabling)
• Experienced understanding of networking and systems concepts (circuits, IP routing, consoles, networking)
• Knowledgeable of Linux Ubuntu, CentoS, DGX OS (a plus), XenServer (a plus)
• Knowledgeable in network switches (Arista), Mellanox InfiniBand (a plus), Ethernet connectivity, IP addressing and routing tables, VLANs, network mapping.
• Knowledgeable in Supermicro, Dell RP series servers (preferred), HPE servers, DGX servers (a plus), Arista and Mellanox networking HW.
• Experience working with fiber optic cables, including the inspecting, cleaning, and testing of these cables (preferred).
• Technical inventory management experience (preferred).
• Access to a car with a valid driver''''s license and a clean driving record.
• Willing to participate in on-call rotations as required.
• Ability to travel (local and/or out of state) as required.
• Follow all company safety policies and processes, adheres to OSHA standards.

Preferred Qualifications:

• Associates or bachelor’s degree in a related field preferred.
• 4+ years’ experience working in a 24x7 production data center supporting internal and external clients
• Self-motivated and reliable.
• Excellent communication skills both written and oral at all levels; ability to explain highly technical concepts to less technical people.
• Proficient in MSOffice Suite, particularly Excel.
• Highly analytical with strong attention to detail.
• Experience using JIRA, Netbox and ServiceNow.
• Mellanox product savvy and experience with InfiniBand fabrics and networking.
• Able to work flexible hours when required, including late nights and weekends and 24x7 coverage if required.