Senior Logistics Process Engineer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Senior Logistics Process Engineer is responsible for designing, optimizing, documenting, and implementing end-to-end logistics processes for hyperscale and large-campus data center operations. The role focuses on the rapidly evolving logistics requirements created by data center expansion, including warehouse operations, hub-to-spoke and internal material distribution, rack receiving and movement, spare parts, staging, transportation, inventory control, returns, reverse logistics, and system-enabled traceability. The position combines process engineering, industrial engineering, logistics technology, and data analysis to create scalable, safe, measurable operating models.

Key Responsibilities

• Design and optimize end-to-end logistics processes across receiving, inspection, staging, put-away, storage, replenishment, picking, internal distribution, rack movements, outbound flows, returns, reverse logistics, and spare-parts management.
• Develop scalable internal material-distribution models for data center campuses, warehouses, hubs and spokes, defining material handoffs, routes, service levels, process controls, exception paths, and ownership.
• Analyze current-state operations to identify bottlenecks, unnecessary handling, delays, inventory risk, capacity constraints, safety risks, and opportunities for automation or standardization.
• Conduct time studies and time-and-motion studies to establish cycle times, standard work, productivity expectations, staffing assumptions, and capacity requirements.
• Build or support discrete-event simulations and scenario models to test process flows, warehouse layouts, resource utilization, queues, staffing levels, equipment needs, and future volume growth before implementation.
• Create and maintain process documentation including process flows, swimlane diagrams, value-stream maps, decision logic, system interaction maps, business rules, and operational standards.
• Design and optimize warehouse layouts and operating processes, including staging zones, storage strategy, replenishment, cycle counting, quarantine, returns, material routes, and location controls.
• Translate operational requirements into functional requirements for WMS, TMS, ERP, inventory, product automation, IoT, AI, and other logistics technologies; support selection, testing, implementation, and post-launch optimization.
• Define and monitor KPIs including throughput, lead time, cycle time, delivery accuracy, inventory accuracy, productivity, utilization, returns, and inventory turnover; use data to validate improvement impact.
• Partner with operations, business intelligence, safety, compliance, and customer teams during data center launches, expansions, service transitions, and continuous-improvement initiatives.
• Conduct on-site operational assessments, process observations, time studies, implementation validation, and workflow analysis across data center campuses and warehouse environments.

Key Skills & Qualifications

• Strong knowledge of logistics, warehouse operations, supply chain, inventory control, internal distribution, transportation, and reverse logistics.
• Strong process and industrial-engineering capability, including process design, time studies, capacity analysis, workflow optimization, standard work, and continuous improvement.
• Experience with discrete-event simulation, process modelling, or operational scenario analysis is highly desirable.
• Strong process-mapping and documentation capability, with the ability to translate complex operations into clear workflows, standards, and system requirements.
• Experience with WMS, TMS, ERP, inventory, or logistics platforms
• Strong analytical and structured problem-solving skills, with the ability to use operational data to identify constraints, root causes, and improvement opportunities.
• Strong project, stakeholder, and communication skills with experience coordinating cross-functional process and technology implementations.

Education & Experience

• Bachelor's or Master's degree in Industrial Engineering, Mechanical Engineering, Supply Chain Management, Logistics, Operations Engineering, or a related discipline.
• Minimum 10 years of relevant experience in industrial engineering, process engineering , logistics, supply chain, or a comparable operational environment.
• Experience supporting large-scale data center, warehouse, distribution, manufacturing, or other high-volume mission-critical operations is preferred; large-campus data center logistics experience is highly advantageous.
• Professional certifications such as Lean Six Sigma, project management, logistics, or SAFE Agile are beneficial.

Travel & Work Environment

• The role may require sporadic travel to data center campuses, warehouses, implementation sites, or customer locations to complete process studies, validate designs, support launches, and confirm operational performance.

This position may require access to hardware, software, technology, or technical data subject to U.S. export control laws, including the Export Administration Regulations (EAR) and, where applicable, the International Traffic in Arms Regulations (ITAR). Any offer, assignment, or continued access to controlled items is contingent upon the company's determination that the individual is legally authorized to access such items or that any required government authorization can be obtained.

Compensation

Estimated Pay Range: $96,000.00 - $120,000.00/yr. We also offer comprehensive benefits options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.