Manager Service Delivery (Remote in US)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell is seeking a highly skilled and experienced Manager Service Delivery . The ideal candidate will have a technical background, excellent leadership skills, and a passion for driving innovation.

Your role in our mission

• Strategic Leadership: Develop and execute long-term strategies aligned with Gainwell's business objectives.
• Team Management: Lead and mentor a team of IT professionals, fostering a collaborative and high-performing culture.
• Technical Expertise: Stay abreast of the latest technological trends and advancements to drive innovation and efficiency.
• Project Management: Oversee complex IT projects, ensuring timely delivery and adherence to project management best practices.
• Security and Compliance: Implement robust security measures to protect sensitive data and ensure compliance with industry regulations.
• Vendor Management: Build and maintain strong relationships with technology vendors.
• Budget Management: Develop and manage the IT budget, ensuring cost-effective solutions.
• Problem-Solving: Identify and resolve complex technical issues, providing innovative solutions.

What we're looking for

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in IT management or leadership roles.
• Technical expertise in various IT domains, including cloud computing, cybersecurity, and applications development.
• Previous experience and strong analytical, project management, and problem-solving skills to support healthcare claims processing either technical or managerial.
• Good skills in managing to contract and budgets

What you should expect in this role

• Opportunities to travel through your work (0-10%)
• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• This position will remain posted to take applications until March 21, 2026

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The pay range for this position is $95,000 - $120,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.