Field Support Analyst

Hybrid in San Diego, CA, US • Posted 15 hours ago • Updated 15 hours ago
Contract Corp To Corp
Contract W2
1 Year
Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Windows 11 proficiency Microsoft Office
  • MS365
  • SharePoint Microsoft Intune Active Directory ServiceNow ticketing system

Summary

Job Title: Field Support Analyst

Location: San Diego, CA (Onsite)

Job Type: Contract

Experience: 5+ years of Level 2 onsite computer support

Job Overview

 

Our client is seeking an experienced Field Support Analyst to join their team in San Diego, CA. The ideal candidate will provide hands-on desktop and software support to a diverse enterprise user base, ensuring smooth day-to-day technology operations across the organization.

Key Responsibilities

 
  • Provide general desktop hardware support to end users
  • Deliver Level 1 and Level 2 software support at an enterprise scale
  • Assist a wide range of end users with desktop and technology needs
  • Respond to and resolve ServiceNow tickets in a timely manner
  • Maintain and manage office technology infrastructure
  • Deliver front-facing customer service with professionalism
  • Provide backend Microsoft Office suite support including MS365 and SharePoint
  • Manage devices via Microsoft Intune
  • Administer and support Active Directory
  • Perform remote management and support using Bomgar

Required Skills

 
  • Strong technical troubleshooting skills
  • Excellent customer service and communication skills
  • Windows 11 proficiency
  • Microsoft Office, MS365, SharePoint
  • Microsoft Intune
  • Active Directory
  • ServiceNow ticketing system experience
  • Bomgar remote management
  • Cloud storage experience

Preferred Skills

 
  • Experience supporting large enterprise environments with 10,000+ end users
  • Background in Commercial Real Estate, Banking, or Law Firm IT support
  • A/V and conference room support (Zoom or Teams)
  • Experience with Apple iOS devices
  • Adobe Acrobat proficiency

Location & Work Model

 

Onsite — San Diego, CA

Engagement Details

 

Contract position. Bachelor's degree preferred; candidates without a degree should have 3 additional years of relevant experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10113809
  • Position Id: 110784-1090-1786451978
  • Posted 15 hours ago
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