Employee Relations Manager

Title: Employee Relations Manager
Location:  Holly Springs, NC, 4 days onsite, 1 day remote
Duration: 9-12 months
Compensation: 50-60/hr
Work Requirements: , Holders or Authorized to Work in the US
 
Job Description:
 
• General ER support across locations; Heavy focus on Holly Springs site with face-to-face interaction
• This is a specialist role focused on employee relations and investigations. While generalist knowledge is helpful, the successful candidate will demonstrate deep expertise in ER.
• Must be able to handle 25–40 cases/week, including sensitive issues like harassment, domestic violence, substance abuse
• Customer service skills - Emphasized as critical due to in-person nature of Holly Springs
• Must be able to triage cases based on urgency (e.g., weapon at work vs. performance issue)
• Client uses  ServiceNow and NAVEX EthicsPoint for ER cases
• Employee Relations can take a High emotional toll; candidate must be able to practice self-care and resilience
• Ramp-up involves robust 1-month internal training, even for experienced hires
• Strong peer support system available via Teams and shared resources

We are seeking a highly experienced Senior Employee Relations Specialist to manage moderately complex employee relations (ER) cases. This role involves conducting investigations, advising leadership, and ensuring compliance with employment laws and company policies. The ideal candidate will have a strong background in ER, labor relations, and conflict resolution, and will thrive in a fast-paced, collaborative environment.

Key Responsibilities:

Employee & Labor Relations
• Conduct confidential investigations into misconduct, including harassment, discrimination, and policy violations.
• Manage Compliance Hotline/Speak Up cases through resolution and document outcomes.
• Facilitate terminations, including drafting letters, conducting meetings, and maintaining documentation.
• Provide guidance to managers on employee relations best practices and fair treatment.
• Influence and coach leaders through sensitive employee situations.
• Partner with legal counsel and HR Business Partners to mitigate risk and ensure compliance.
• Interpret and apply company policies and collective bargaining agreements.
• Support unionized environments by resolving grievances and participating in arbitrations.
• Build positive relationships with employees, union representatives, and Works Councils.

Medical Accommodations
• Manage the medical accommodation process in collaboration with internal and external stakeholders.
• Facilitate interactive discussions with HR and medical experts.
• Advocate for employees while balancing business needs and CSL values.
• Document accommodation decisions in the appropriate systems.

Corrective Action & Performance Management
• Educate leaders on corrective action processes and SMART objectives.
• Advise on performance issues and support development of performance improvement plans.
• Promote a culture of high performance and engagement.
• Maintain accurate records of employee actions and outcomes.

Training & Program Development
• Collaborate with the Learning department to develop and deliver ER-related training.
• Participate in the creation and implementation of ER programs and initiatives.

Special Projects & Administration
• Lead or contribute to special HR/ER projects, ensuring timely and effective delivery.
• Maintain accurate case management documentation for compliance and reporting.
• Perform additional duties as assigned.

Working Conditions:
• Ability to make decisions which have a significant impact on the department's creditability, operations and services
• 10% overnight travel may be required
• Fast paced environment with frequent interruptions
• Some overtime hours may be required

Minimum Required Qualifications:
• Bachelor's degree in human resources, Organizational Psychology, Business, or related field.
• 5-7 years of HR experience in employee relations, with a strong focus on investigations.
• Experience working in a fast paced; high-volume environment (required)
• In-depth knowledge of employment laws and HR compliance requirements.
• Experience using HRIS and case management systems.
• Strong written and verbal communication skills.
• High level of discretion and ability to handle confidential information.
• Ability to build relationships and influence stakeholders.
• Must be local to Holly Springs, NC and able to work onsite 4 days/week.

Preferred / Nice to Have Qualifications:
• Experience in unionized environments and labor relations.
• SHRM certification (SHRM-CP or SHRM-SCP).
• Bilingual in English and Spanish - strong preference.
• Experience supporting multiple locations and working in a global, matrixed organization.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

 About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and . We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.