Jira Administrator (Implementation & PMO Analytics)
Remote • Posted 1 day ago • Updated 1 day ago

Techwizens LLC
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Job Details
Skills
- jira admin
- JQL
- PMO
- JSM
Summary
Jira Administrator (Implementation & PMO Analytics)
Reports to: PMO Director / IT Operations Manager
Role Overview
We are seeking a highly skilled Jira Administrator to lead the design, implementation, and ongoing support of our Jira ecosystem. This role is dual-purpose: you will serve as the technical architect for project workflows and support systems, while also acting as a strategic partner to the PMO and Executive Management by delivering high-level data insights and performance reporting.
Key Responsibilities
1. System Implementation & Administration
- Architecture: Design and maintain complex Jira workflows, permission schemes, notification schemes, and custom fields tailored to implementation and support teams.
- Support Optimization: Configure Jira Service Management (JSM) to handle incoming support requests, including portal branding, SLA configuration, and automation rules.
- Governance: Manage user access, groups, and roles to ensure data security and system integrity.
- Integration: Maintain and optimize integrations between Jira and third-party tools (e.g., Confluence, Slack, GitHub, or CRM systems).
2. PMO & Management Reporting
- Dashboard Creation: Build and maintain executive-level dashboards that provide real-time visibility into project health, resource allocation, and portfolio status.
- Advanced Analytics: Utilize JQL (Jira Query Language) to create complex filters and subscription-based reports for stakeholders.
- Roadmapping: Implement and manage Advanced Roadmaps to track cross-project dependencies and provide long-term forecasting for the PMO.
- KPI Tracking: Develop "Created vs. Resolved" charts, Velocity reports, and Cycle Time analytics to measure team efficiency and support responsiveness.
3. Continuous Improvement & Support
- Training: Conduct onboarding and training sessions for Project Managers and Support Agents on Jira best practices.
- Process Automation: Identify repetitive tasks and implement Jira Automation to reduce manual overhead for implementation teams.
- Troubleshooting: Act as the Tier 3 support for all Jira-related technical issues.
Required Qualifications
- Experience: 3–5+ years of experience in Jira Administration (Cloud or Data Center).
- Reporting Mastery: Expert-level knowledge of JQL and native Jira reporting gadgets.
- Strategic Insight: Experience working directly with PMOs or management to translate business requirements into technical Jira configurations.
- Tooling: Proficiency with Advanced Roadmaps and Jira Service Management (JSM).
- Agile Knowledge: Strong understanding of Agile (Scrum/Kanban) and ITIL methodologies.
Preferred Skills
- Atlassian Certified Professional (ACP) certification.
- Experience with Marketplace Apps such as EazyBI, Tempo Timesheets, or Structure.
- Scripting experience (e.g., ScriptRunner or Groovy) for advanced automation.
- Dice Id: 91157153
- Position Id: 8888543
- Posted 1 day ago
Company Info
About Techwizens LLC
At Techwizens, we specialize in crafting custom business solutions, developing applications, designing and managing databases, setting up data warehousing and ERP systems, and enabling businesses to establish a strong online presence. Our cross-platform and technology-independent approach ensures you get the best performance and cost-effective results.
We understand that businesses need to simplify their needs and move faster in the competitive world of technology services. That’s why we are here to help you achieve just that. With our unparalleled experience in helping startups and large enterprises alike, we offer exceptional web design and development solutions and customer service skills to help you build a strong online presence and increase revenue.
Our focus is on making our clients happy by overcoming challenges and finding ways to grow their businesses. With our expertise, knowledge, and professional methodology, we develop tailor-made solutions that are effective and up-to-date with the latest technology trends. At Techwizens, we are committed to providing top-notch services that meet the demands of today’s fast-paced technology landscape.
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