Jira Administrator (Implementation & PMO Analytics)

Jira Administrator (Implementation & PMO Analytics)

Reports to: PMO Director / IT Operations Manager

Role Overview

We are seeking a highly skilled Jira Administrator to lead the design, implementation, and ongoing support of our Jira ecosystem. This role is dual-purpose: you will serve as the technical architect for project workflows and support systems, while also acting as a strategic partner to the PMO and Executive Management by delivering high-level data insights and performance reporting.

Key Responsibilities

1. System Implementation & Administration

• Architecture: Design and maintain complex Jira workflows, permission schemes, notification schemes, and custom fields tailored to implementation and support teams.
• Support Optimization: Configure Jira Service Management (JSM) to handle incoming support requests, including portal branding, SLA configuration, and automation rules.
• Governance: Manage user access, groups, and roles to ensure data security and system integrity.
• Integration: Maintain and optimize integrations between Jira and third-party tools (e.g., Confluence, Slack, GitHub, or CRM systems).

2. PMO & Management Reporting

• Dashboard Creation: Build and maintain executive-level dashboards that provide real-time visibility into project health, resource allocation, and portfolio status.
• Advanced Analytics: Utilize JQL (Jira Query Language) to create complex filters and subscription-based reports for stakeholders.
• Roadmapping: Implement and manage Advanced Roadmaps to track cross-project dependencies and provide long-term forecasting for the PMO.
• KPI Tracking: Develop "Created vs. Resolved" charts, Velocity reports, and Cycle Time analytics to measure team efficiency and support responsiveness.

3. Continuous Improvement & Support

• Training: Conduct onboarding and training sessions for Project Managers and Support Agents on Jira best practices.
• Process Automation: Identify repetitive tasks and implement Jira Automation to reduce manual overhead for implementation teams.
• Troubleshooting: Act as the Tier 3 support for all Jira-related technical issues.

Required Qualifications

• Experience: 3–5+ years of experience in Jira Administration (Cloud or Data Center).
• Reporting Mastery: Expert-level knowledge of JQL and native Jira reporting gadgets.
• Strategic Insight: Experience working directly with PMOs or management to translate business requirements into technical Jira configurations.
• Tooling: Proficiency with Advanced Roadmaps and Jira Service Management (JSM).
• Agile Knowledge: Strong understanding of Agile (Scrum/Kanban) and ITIL methodologies.

Preferred Skills

• Atlassian Certified Professional (ACP) certification.
• Experience with Marketplace Apps such as EazyBI, Tempo Timesheets, or Structure.
• Scripting experience (e.g., ScriptRunner or Groovy) for advanced automation.