Cyber Remediation Lead Consultant ( Mobile Technology Technician Support Lead)

• Posted 15 hours ago • Updated 15 hours ago

Full Time

Fitment

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Job Details

Skills

Mobile Technology
Laptop
Tablet
Smartphones
Network
Regulatory Compliance
Management
Customer Service
Technical Support
Team Leadership
FOCUS
Microsoft Windows
Mobile Devices
Android
IOS Development
Operating Systems
Computer Science
Information Systems
Project Management
ACS
IT Management
Writing
Workflow
Technical Writing
Security+
Network+
CompTIA
Cyber Security
CISM
ITIL

Summary

Role: Cyber Remediation Lead Consultant ( Mobile Technology Technician Support Lead)

Work location: 110 William Street, New York, NY 10038

Duration: Long Term

Responsibilities:

Travel between ACS's 37 office locations, delivering on-site remediation and support.
Develop solutions and plans for updating ACS IT devices as directed.
Address vulnerabilities and deficiencies affecting laptops, tablets and smartphones.
Support remediation of zero-day vulnerabilities as identified by Cyber Command and ACS CISO.
Resolve network reconnection issues, ensuring devices that have fallen out of compliance can rejoin the ACS network.
Work directly with end users to troubleshoot issues that prevent regular patching, updates, and compliance.
Document and provide work activity reports as defined by ACS IT Management.
Create technical documents as needed.
Provide guidance to supervised staff regarding escalated issues.
Develop schedules and staff assignment matrices for the team working in various boroughs.
Escalate issues to ACS IT Management.
Ensure customer service standards are maintained when the team is interacting with ACS staff.
Perform additional technical tasks assigned to augment ongoing cyber remediation efforts.

Experience:

1 to 2 years' experience in IT Technical Support team leadership in an enterprise environment with a focus on cyber security.
2 to 4 years' experience in supporting and maintaining a Microsoft Windows computing environment with hands on troubleshooting and maintaining systems.
Experience supporting mobile devices running Android and Apple iOS operating systems.

Education and Skills:

Bachelor's degree in computer science, cybersecurity engineering, information systems or related discipline.
Strong knowledge of IT supportive skills using ticketing systems and project management tools.
Skilled at working independently, with direction from ACS IT management and prioritize multiple tasks for the team and adapt to needed changes.
Understand and follow broad and complex instructions while maintaining confidentiality.
Effectively communicate technical issues to team members and diverse audiences, both in writing and verbally.
Comprehend technical language and to confer, analyze and write in an objective, lucid manner.
Create workflows and technical documentation
Remain calm under high pressure/difficult situations.
Preferred certifications: Security+, Network+, A+ from CompTIA, cyber security certifications such as CISM, ITIL certifications.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL939169
Position Id: 803087afa85df2b5f8214c8197b8ab1e
Posted 15 hours ago

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Cyber Remediation Lead Consultant ( Mobile Technology Technician Support Lead)

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Job Details

Skills

Summary

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