Job#: 3051832 Job Description:Job Description:This candidate will be responsible for onboarding and ongoing support of clients within Operations such as Issuers, Issuer Processors, Program Managers and PIN Debit Networks. The Issuer Operations Team Senior Account Executive manages the onboarding of their assigned clients, drives ongoing compliance to Discover Network rules, regulations, applicable agreements, and program documents. Account Executives also provide day-to-day support of their clients through research, response, compliance monitoring, risk mitigation and escalation while also working in collaboration with our Discover Network and PULSE sales teams on new programs. This candidate will function as a primary operations contact to their clients and trusted advisor regarding operational challenges impacting Discover acceptance by working with partners, as well as internal business stakeholders, on the identification, investigation and resolution of acceptance and transaction processing issues as well as working to quickly address and resolve partner concerns/challenges. Additionally, this candidate will work to ensure that our program documentation and technical specification requirements are fully understood and followed to increase and maintain Discover acceptance and help our partners better realize their business goals.
Responsibilities- Seeks opportunities for improvement within the department. Supports department-level analytics and reporting tasks.
- Supports local teams to expand services and acceptance footprints. Boards new partners onto network.
- Provides day-to-day support for issuers, issuer processors, network-to-network partners and program managers by researching complex situations and supporting the participants on all aspects of operations and managing participant operational relationships.
- Supports participants through the release process by managing and coordinating certification, ensures the participants are in compliance with operating rules and regulations, and engages the participants to support key initiatives.
Minimum Qualifications- 2+ years of experience with Payments, financial services, or related
- Need to understand how to review technical specs, how basic coding works and analyze and review reports
- Experience using Salesforce.com, Teradata, SQL, Snowflake, Tableau and/or Blueworks.
Preferred Qualifications- Bachelor's Degree in Business, Technology, Finance, Engineering or related
- Experience with electronic payments in the merchant processing card industry
- Experience working with Acquirers, Issuers, Processors and Gateways
- Experience troubleshooting, researching and resolving transaction technical issues
- Excellent internal and external client communication and management skills
- Strong aptitude for planning, presenting and organization
- Ability to understand obligations outlined in program, contract and technical requirement documents
- Strong PC competency including Google Workspace, building Google Sites, Google Sheets, Google Docs, and Forms
- Advanced SmartSheet application development and support experience is a plus!
- Strong problem-solving skills
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Never miss an opportunity! Create an alert based on the job you applied for.
