Overview Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Serve as the Product Owner for assigned systems and capabilities. Translate business needs into product priorities, requirements, workflows, and measurable outcomes. Own the backlog and roadmap, coordinate stakeholders, engineering teams, and vendors, and guide work from analysis through release and operational support. Evaluate business impact, dependencies, controls, testing, readiness, and performance. Work independently and serve as a key contributor on complex initiatives affecting member experience, risk, compliance, and operations.
Responsibilities - Own and communicate the product vision, roadmap, priorities, and expected outcomes.
- Gather, analyze, and document stakeholder needs, business processes, workflows, requirements, and acceptance criteria.
- Maintain and prioritize the product backlog, including features, user stories, dependencies, risks, and decisions.
- Coordinate feasibility analysis and evaluate solution options with business, architecture, engineering, security, operations, and vendors.
- Ensure requirements address quality, risk, compliance, controls, reliability, performance, and member impact.
- Coordinate testing, approvals, release readiness, production implementation, and transition to operational support.
- Partner with technical teams on incident triage and root cause analysis; prioritize corrective and preventive actions.
- Review operational performance, feedback, incidents, and product metrics to identify and prioritize improvements.
- Align cross-functional teams and vendors, resolve conflicts and dependencies, and communicate recommendations and decisions.
- Represent the business area in cross-organizational initiatives and provide clear updates to management and stakeholders.
- Support change adoption through stakeholder impact assessments, communications, and implementation plans.
- Identify and document preventive, detective, and corrective controls and actions to address control deficiencies.
- Research industry practices and emerging capabilities and recommend options aligned with business goals.
- Lead product initiatives and facilitate backlog refinement, planning, reviews, and stakeholder discussions.
- Troubleshoot and debug errors during or after enhancements or upgrades to ensure system performance and availability goals are maintained.
- Build working relationships with team members and subject matter experts.
- Monitor and maintaining operational systems to prevent downtime.
- Lead small projects and initiatives.
Qualifications - Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field, or an equivalent combination of education, training, and experience.
- 5-7 years of experience in product ownership, business analysis, systems analysis, Security, or a related technology role.
- Advanced knowledge of product ownership, requirements analysis, backlog management, and Agile delivery practices.
- Experience translating business needs into clear requirements, workflows, user stories, and acceptance criteria.
- Experience partnering with software engineering and technical teams; programming or software development experience is not required.
- Experience coordinating complex, cross-functional initiatives with business, operational, risk, or control impacts.
- Knowledge of system integrations, data flows, technical dependencies, controls, testing, release readiness, and operational support.
- Experience using performance measures, cost-benefit analysis, and other analytical methods to support prioritization and decisions.
- Strong analytical, prioritization, decision-making, facilitation, negotiation, and problem-solving skills.
- Excellent written and verbal communication skills across business, technical, vendor, and management audiences.
- Ability to manage multiple priorities independently and collaboratively while meeting delivery commitments.
- Proficiency with standard productivity, presentation, spreadsheet, and work-management tools.
Additional InformationHours: - Monday - Friday, 8:00AM - 4:30 PM
Locations: - 820 Follin Lane, Vienna, VA 22180
- 5550 Heritage Oaks Drive, Pensacola, FL 32526
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
