Apply Now

Customer Experience Data Analyst

• Posted 2 days ago • Updated 2 days ago

Full Time

On-site

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Analytical Skill
Business Operations
Data Analysis
Research
Decision-making
Leadership
Customer Service
Collaboration
Dashboard
Survey Research
Quality Control
Data Science
Statistics
Business Analytics
Advanced Analytics
Market Research
Finance
Insurance
Qualitative Research
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Reporting
Qlikview
Tableau
Microsoft Power BI
Unstructured Data
Customer Experience
Management
Text Mining
Analytics
Testing
Qualtrics
Google Analytics

Summary

Job Description

Role Overview:

Chubb Benefits is looking for a Customer Experience (CX) Data Analyst to be an integral part of CX Transformation. In this role, you'll leverage your keen analytical skills, curiosity, and ability to identify both impact drivers and data patterns, connecting the data itself to business objectives in a meaningful way. These insights will directly influence how we engage with and support our customers, brokers, and agents each day. We want to tap into your passion for data and your ability to connect and synthesize it to provide insight into business operations. With us, you'll have the opportunity to translate complex data analytics into actionable insights that business leaders leverage to support and grow our customer experience. Our mission is to build a culture of customer-centric, digital-first transformation.

In this role, you will:

Develop an understanding of business objectives, risks, issues, and opportunities to ensure research efforts are supportive of business decision-making and are actionable by executive leadership
Conduct regular deep dives of customer feedback within the claims, customer service, and operations teams to capture the trends and sentiments while building a robust Customer Experience (CX) Analytics plan that helps to align stakeholders on the customer and business goals that matter most
Ensure actionability of insights through cross-functional collaboration
Become an expert user of Chubb's CX Management Platform, help enhance the reporting dashboards, combining structured and unstructured data (including, enhancing text analytics coverage) utilizing driver analysis
Connect customer experience metrics with Chubb Benefits operational and business outcome metrics and datasets to enable deeper understanding of behaviors and drivers
Support the customer experience improvement vision by analyzing multiple sources of CX data, including benchmarks, targets demographics and internal operational data to drive actionable, data-driven recommendations that address consumer needs and strategic priorities
Craft insight-driven stories and proactively share visually inspiring reports and dashboards across the organization
Ensure survey research studies measure and report on actionable metrics and insights yielded using the highest methodological and scientific standards for design, assessment, quality control, and analysis

Preferred Qualifications:

Bachelor's Degree in Data Science, Statistics, Business Analytics, Market Research, or a related field
Minimum of 5 years of experience in advanced analytics, insight generation, or market research, preferably in a geographically dispersed and matrixed organization. Ideal if in the finance and/or insurance space
Proficient in the analysis of both quantitative and qualitative research methodologies
Proficient in Microsoft Office, particularly Excel and PowerPoint; experience with data visualization and reporting tools such as QlikView, Tableau, Power BI
Experience in analyzing unstructured data (text analytics) for rule-based categorization and sentiment analysis
Prior background in CX Management Platforms, Text Analytics and digital analytics and testing tools, such as: Qualtrics, Medallia, Optimizely, Full story, Google Analytics, Trustpilot desirable

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24337254
Posted 2 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Chattanooga, Tennessee

•

4d ago

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive

Full-time

USD 89,400.00 - 183,500.00 per year

Senior Data Scientist - AI & People Analytics

Chattanooga, Tennessee

•

Today

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning cultureInclusion and diversity as a priorityPerformance Based Incentive

Full-time

USD 89,400.00 - 183,500.00 per year

Senior Data Scientist - GenAI/Python/AWS/SQL

Chattanooga, Tennessee

•

Today

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: Award-winning cultureInclusion and diversity as a priorityPerformance Based Incentive

Full-time

USD 89,400.00 - 183,500.00 per year

Senior Data Engineer

Calhoun, Georgia

•

2d ago

Role: Sr. Data Engineer Woodbury, NY (OR) Calhoun , Georgia NO Relocation Only Locals Role Summary: The Senior Data Engineer owns the design, implementation, and evolution of Companys enterprise data platform. This role is accountable for ETL pipelines, data warehouse and Lakehouse architecture, and enterprise data modeling as Company transitions from an on-premises SQL environment to a modern cloud- based analytics platform. Company is in the process of establishing Microsoft Fabric as the fu

Easy Apply

Full-time

Depends on Experience

Search all similar jobs

Customer Experience Data Analyst

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs