Manager, Business Analysis

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

Job Title: Manager, Business Analysis

Location: Sallie Mae Bank, 86 Christiana Rd, New Castle, DE 19720

Full time 40 hours per week, Monday - Friday

What you'll do :

• Lead a team of business analysts, providing guidance, support, and mentorship to foster their professional growth and development.
• Collaborate with stakeholders to understand business objectives and identify opportunities for analysis and improvement.
• Gather, analyze, and interpret complex data sets to uncover insights, trends, and patterns.
• Develop and present actionable recommendations and insights to stakeholders in a clear and concise manner.
• Ensure the adherence to business analysis methodologies, best practices, and standards across projects.
• Provide subject matter expertise in business analysis techniques, tools, and methodologies.
• Stay up to date on industry trends and best practices in business analysis.
• Conduct market and industry research to identify trends and opportunities for growth.
• Hybrid work permitted up to 3 days per week within a reasonable commuting distance of New Castle, Delaware.

WHAT YOU HAVE: Bachelor's degree in Business Analytics, economics, statistics, or related field of study and five (5) years of experience as an AVP, Senior Business Analyst, Statistical Modeler, Statistical Modeler Intern, Data Scientist, or related role where required experience gained. In lieu of a Bachelor's degree and five (5) years of experience, employer will accept a Master's degree in stated fields and three (3) year of experience as an AVP, Senior Business Analyst, Statistical Modeler, Statistical Modeler Intern, Data Scientist, or related role where required experience gained. Also requires experience in the following:

• Interpret complex data sets and develop data-driven strategies;
• Data analysis tools and techniques, including statistical analysis and data visualization;
• Market and industry research project management;
• 3 years of hands-on experience with tools such as SQL, Tableau, or Python;
• 2 years of experience in creating process flows, waterfalls, or use cases with tools such as Visio;
• 3 years of experience in developing or tuning fraud detection rules or working with predictive models;
• Familiarity with and application of AML (Anti-Money Laundering), KYC (Know Your Customer), and OFAC regulations; and
• 2 years of experience in building automated fraud monitoring dashboards using tools like Power BI, or Looker.

CONTACT: Send resume to and reference job title and location.

93713876.v1-IMMIGRATION

Feeling your best helps you do your best:

Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.