Sr. Manager AI Solutions Architecture & Intelligent Automation

Role Title

Senior Manager AI Solutions Architecture & Intelligent Automation

Remote may accept for right person

Role Summary & Job Description

The Senior Manager - AI Solutions Architecture will lead the design, delivery, and governance of enterprise AI and intelligent automation solutions across IT and business operations within a regulated Life Sciences environment. The role is responsible for driving automation-led transformation, ensuring GxP-compliant AI adoption, and delivering scalable, secure, and audit-ready solutions aligned with enterprise governance frameworks.

Key Responsibilities

• Lead end-to-end AI and intelligent automation solution architecture, including GenAI, virtual agents, and workflow automation
• Drive automation strategy and roadmap to reduce manual effort and improve operational efficiency
• Design and implement AI-driven and rule-based automation across service operations (requests, incidents, knowledge management)
• Enable event-driven and autonomous operations through orchestration and closed-loop remediation
• Ensure all solutions are aligned with Life Sciences regulatory requirements including GxP, SOX, and data governance standards
• Lead architecture design reviews and approvals through Architecture Review Board (ARB) and other governance forums
• Drive pre-implementation assessments including GxP impact, security, and compliance validation
• Architect secure, scalable, and compliant AI and automation platforms with built-in auditability and traceability
• Collaborate with stakeholders to translate business requirements into automation-first, compliant solution designs
• Lead cross-functional delivery teams across AI, automation, engineering, platform, and QA
• Establish and enforce AI and automation governance frameworks including RBAC, audit controls, compliance, and risk management
• Drive continuous improvement through measurable outcomes (automation %, MTTR reduction, productivity gains)

Core Functional Scope

• GenAI solutions (LLMs, copilots, RAG-based systems)
• Intelligent automation (workflow orchestration, runbooks, closed-loop remediation)
• Agentic AI and autonomous workflows
• ITSM automation (ServiceNow-based request and incident automation)
• Observability-driven automation (AIOps, event correlation, auto-remediation)
• Knowledge automation and training/assist AI platforms
• Compliance-aligned AI solutions in regulated environments

Required Skills & Experience

• 12 18+ years of experience with strong focus on AI, automation, and enterprise architecture
• Proven experience in Life Sciences domain with exposure to regulated environments
• Strong understanding of GxP compliance, validation processes, and regulated system requirements
• Experience in governance processes including ARB, security reviews, and compliance approvals
• Proven experience in designing and implementing enterprise automation solutions at scale
• Strong expertise in intelligent automation tooling, orchestration platforms, and workflow engines
• Experience with GenAI, LLM-based architectures, and AI-driven workflows
• Deep knowledge of ITSM platforms (ServiceNow preferred) and enterprise integrations
• Experience with event-driven architectures, APIs, and microservices-based systems
• Hands-on experience with cloud platforms (Azure preferred) and containerization (Kubernetes, Docker)
• Experience leading global cross-functional teams and large transformation programs

Leadership & Behavioral Expectations

• Strong ability to drive automation-first mindset across operations and teams
• Outcome-driven leadership with focus on efficiency, compliance, and scalability
• Ability to translate AI and automation capabilities into business and regulatory value
• Proactive ownership of governance, risk management, and compliance adherence
• Strong stakeholder management across business, IT, compliance, and regulatory teams

Preferred Certifications

• AI / GenAI architecture certifications
• Cloud certifications (Azure preferred)
• ITIL certification
• Automation platform certifications