LifePRO Systems Manager

We're searching for a LifePRO Systems Manager. This hands-on leadership role is responsible for the stability, performance, and ongoing evolution of the Life Policy Administration System and enterprise production/application support. This is a permanent opportunity. Salary up to 185K + bonus and amazing benefits.

Responsibilities

• Own and manage the LifePRO, including roadmap, upgrades, and vendor coordination
• Support escalated issues and ensure full policy lifecycle functionality (billing, claims, compliance)
• Partner with business teams to align system capabilities with organizational goals
• Maintain system performance, data quality, and documentation
• Ensure system stability through monitoring, triage, and problem management
• Lead support across key applications
• Analyze data and support reporting and system enhancements
• Provide on-call leadership during critical incidents
• Lead, mentor, and develop support team members
• Manage internal and external resources, including vendor relationships and SLAs
• Maintain support processes, escalation paths, and knowledge base
• Ensure compliance with ITIL practices, security, and regulatory standards
• Manage system changes, releases, and maintenance activities
• Maintain documentation and drive process improvements

Qualifications

• Bachelor s degree in IT, Computer Science, Business, or related field
• 7+ years of experience in technology, including 3+ years leading insurance systems/support teams
• Strong knowledge of life/annuity systems and LifePRO
• Experience managing vendors and improving service delivery
• Familiarity with tools like ServiceNow or Jira and ITIL frameworks
• Working knowledge of system integrations and enterprise applications