LifePRO Systems Manager

Remote • Posted 3 days ago • Updated 3 days ago

Full Time

No Travel Required

Remote

$170,000 - $185,000/yr

Solution Partners, Inc.

Fitment

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Job Details

Skills

Systems Administration
LifePRO
Jira
Systems Integrations
Life Insurance

Summary

We're searching for a LifePRO Systems Manager. This hands-on leadership role is responsible for the stability, performance, and ongoing evolution of the Life Policy Administration System and enterprise production/application support. This is a permanent opportunity. Salary up to 185K + bonus and amazing benefits.

Responsibilities

Own and manage the EXL LifePRO, including roadmap, upgrades, and vendor coordination
Support escalated issues and ensure full policy lifecycle functionality (billing, claims, compliance)
Partner with business teams to align system capabilities with organizational goals
Maintain system performance, data quality, and documentation
Ensure system stability through monitoring, triage, and problem management
Lead support across key applications
Analyze data and support reporting and system enhancements
Provide on-call leadership during critical incidents
Lead, mentor, and develop support team members
Manage internal and external resources, including vendor relationships and SLAs
Maintain support processes, escalation paths, and knowledge base
Ensure compliance with ITIL practices, security, and regulatory standards
Manage system changes, releases, and maintenance activities
Maintain documentation and drive process improvements

Qualifications

Bachelor s degree in IT, Computer Science, Business, or related field
7+ years of experience in technology, including 3+ years leading insurance systems/support teams
Strong knowledge of life/annuity systems and EXL LifePRO
Experience managing vendors and improving service delivery
Familiarity with tools like ServiceNow or Jira and ITIL frameworks
Working knowledge of system integrations and enterprise applications

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: solpart
Position Id: 8917816
Posted 3 days ago

Company Info

About Solution Partners, Inc.

On a contingency basis, we provide staff augmentation, consulting and permanent placement services to our clients for positions ranging from help desk and systems support to QA, development, analysis, subject matter experts, and general management.

We re different because we deliver high quality candidates by developing a thorough understanding of your technical and work environment, meeting with potential candidates to get an in-depth knowledge of their technical skills and career goals, conducting reference checks to validate technical and professional credentials, and providing post-hiring orientation and preparation.

Our growth record and industry leadership is a result of our unique culture of removing obstacles to success. We move fast. We excel. We innovate. We win.

Serving Fortune 1000 business and leading mid-market companies across every industry and specializing in high tech since 1995.

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