Loan Servicing Specialist

Job Description:

At Client, the Loan Servicing Specialist is responsible for managing all administrative aspects of the loan applications.

Responsibilities include but are not limited to:

• Research missing or misapplied loan payments.
• Process loan payment reversals.
• Provide payoff letters.
• Handle customer inquiries or research.
• Assist Lender's to resolve customer complaints or issues.
• Answer incoming customer phone calls.
• Perform maintenance on payment schedules, rates and billing records.
• Set up ACH - AFT records.
• Complete change of address requests.

Required Skills:

• Proficient in Excel, Word and Outlook.
• Strong verbal and written communication skills.
• Ability to communicate professionally with peers, management and customers.
• Ability to work in a team environment.
• Ability to handle confidential materials.
• Ability to meet deadlines and handle stressful situations.
• Knowledge of federal banking regulations.

Required Experience:

• High School Diploma or GED and a minimum of 3-5 years related experience.