Sales Subject Matter Expert (AI Training)
We are seeking an experienced Sales Subject Matter Expert (SME) to join our multidisciplinary team supporting the development, evaluation, and improvement of AI models used across the sales lifecycle. The ideal candidate will bridge deep sales expertise and data-driven insights to ensure our AI systems are persuasive, empathetic, context-aware, and aligned with proven sales methodologies and business objectives.
Key Responsibilities
Collaborate with AI and Data Teams: Work closely with data scientists and product
managers to evaluate AI models used in prospecting, lead qualification, objection
handling, negotiation, and closing.
Model Evaluation & Improvement: Identify gaps, hallucinations, unnatural phrasing,
and ineffective tactics in existing models and contribute domain insights to improve
conversation quality and conversion potential.
Validation: Validate AI outputs against real-world sales scenarios, psychological
persuasion principles, and customer experience standards to ensure interactions feel
human and authentic.
Define Success Metrics: Define key metrics and success criteria to measure model
performance regarding tone, empathy, objection recovery, and eventual deal
progression.
Data Annotation & Context: Support data labeling and annotation by providing specific
context on sales stages (e.g., differentiating between a discovery question and a closing
question) to refine training datasets.
Framework Design: Assist in designing prompts and frameworks that allow the AI to
adapt to different buyer personas and industries while maintaining consistency.
Industry Trends: Stay current with evolving sales methodologies (e.g., SPIN,
Challenger, Sandler), CRM technologies, and ethical standards in automated selling.
Qualifications
Education: Bachelor s degree in Business Administration, Marketing, Communications,
Psychology, or a related field.
Experience: 7+ years of core sales experience (B2B Account Executive, Inside Sales,
Sales Enablement, or Sales Leadership).
Domain Knowledge: Strong understanding of the full sales funnel, pipeline
management, CRM logic, and various sales techniques/methodologies.
Analytical Mindset: Ability to objectively analyze conversation transcripts and identify
why a pitch failed or succeeded.
Collaboration: Experience collaborating with cross-functional teams (Engineering,
Product, Marketing) is highly preferred.
Communication: Exceptional written and verbal communication skills with a keen ear
for nuance in dialogue.
Never miss an opportunity! Create an alert based on the job you applied for.
