About Cogent Infotech
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Job Title: IT Systems Support Specialist I/II
Location: Sacramento, CA
Contract Role
Onsite Role
Job Summary:
Detail-oriented IT Support professional with strong customer service skills and experience providing second-level Service Desk support for hardware, software, and network-related issues. Proficient in troubleshooting Windows systems, managing Active Directory and identity management tools, and assisting users with remote connectivity solutions such as DUO, NetMotion, and network resources. Experienced in system imaging, software deployment using MECM, hardware configuration, and peripheral support.
Required Skills and Experience:
· Strong customer service skills
· Knowledge of Active Directory or other identity management systems
· Attention to detail
· Ability to work with rapidly changing priorities
· Experience with troubleshooting Windows systems
· Good verbal and writing skills for customer interaction and documentation
· Second-level Service Desk support tickets, resolve hardware and software issues, and assist customers remotely with DUO, NetMotion, and network resource connectivity.
· Deployment of MECM GUI and Headless images, and software deployments, both manual and as MECM task sequence software packages.
· Update both hardware and software assignments in Manifest.
· Assist users in operating systems, application programs, utilities, and hardware operations.
· Image, install, and move IT-related equipment.
· Experience with hardware peripherals such as label/receipt printers and barcode scanners
· A good understanding of Microsoft Edge configurations (used as the platform for running web applications)
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply
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