Genesys Developer
Stanley David and Associates
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Job Details
Skills
- Genesys
- IVR
Summary
Job Description:
- 4+ years of hands on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect
- Proven capability in IVR design and end to end call flow development, including secure flows and AI/bot integrations
- Strong hands on experience across Genesys Cloud CX components, including:
- IVR, Call Routing, CTI, Agent Desktop
- AI & Bots, Dialers, Live Chat, Workforce Management (WFM)
- Omnichannel configuration and orchestration
- Genesys AI services such as IVA and Agentic AI
- Demonstrated experience in migrating legacy or on premise contact centers to Genesys Cloud CX
- Solid experience with Genesys APIs and integrations with third party systems and CRMs (e.g., Salesforce)
- Strong understanding of RESTful and SOAP APIs, including JSON and XML payload handling
- Hands on experience in Genesys Cloud enablement, configuration, customization, and operational support
- Ability to design, develop, and deliver IVR solutions and conversational bots using:
- Genesys Dialog Engine , Third party bot platforms such as Google Dialog flow and Amazon Lex
- Requires strong analytical, organizational, and problem-solving skills.
- Strong communication skills, both verbal and written.
- Must be able to meet deadlines.
- Ability to set and maintain high quality work standards.
- Frequently contributes to the development of new theories and methods.
- Ensure solutions align with best practices, security standards, and performance expectations
- Work across the Genesys product suite including Pure Engage, Pure Cloud, and Genesys Cloud CX
- Lead and execute contact center migrations to Genesys Cloud CX, including configuration, enablement, and post migration support
- Design, develop, and maintain IVR and call routing flows using Genesys Architect
- Work closely with WFM, Dialer, Recording, and Omnichannel solutions to deliver end to end contact center capabilities
- Collaborate with internal teams, business stakeholders, OEMs, and vendors to achieve project and operational goals
- Dice Id: 91097129
- Position Id: 8972032
- Posted 23 hours ago
Company Info
We strive to add value and work as true partner with our clients
Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.
We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.
In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates
-We have a Global Footprint with offices in 3 countries USA, UK and India.
-SDNA Global have built up an incredible reputation within the IT strategic hiring.
-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.
-Each SDNA member has over 5 years of experience in Talent Acquisition
-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa
-Telecom, Media and Hi-tech
-Health care and Life Sciences
-Energy and Utilities
-CPG, Retail and Transport
-Banking and Financial Services
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