Experienced Desktop/Onsite Support Engineer

Role: Desktop/Onsite Support Engineer

Experience: -

5+ Years

Location: -

Arlington, VA (Onsite)

Duration: -

12 Months

Experienced Desktop/Onsite Support Engineer with strong endpoint, infrastructure, and customer-facing skills, providing L1/L2 support in regulated US healthcare environments.

Roles and Responsibilities

Provide L1/L2 onsite IT support for desktops, laptops (Windows/macOS), printers, mobile devices, peripherals, wireless, and videoconferencing/AV equipment

Act as Infrastructure SPOC for the site; coordinate with Desktop Engineering, Network, Security, and Enterprise Application teams

Install, configure, maintain, troubleshoot, and repair endpoint hardware, software, and enterprise tools

Support Active Directory, Exchange, Microsoft 365, imaging, VPN, MFA, SSO, and collaboration tools

Handle escalated and executive-level support in a fast-paced, client-facing environment. Provide remote and smart hands support for onsite network, application, and production systems

Ensure endpoints remain secure and compliant by deploying OS patches, antivirEDR updates, and performing remediation

Operate within HIPAA and PHI-sensitive environments, adhering to security and privacy policies

Perform routine audits (local admin access, terminated user equipment recovery, asset and inventory audits)

Maintain accurate asset inventory and software licensing records

Assist with IT projects, hardware moves/adds/changes, and company-wide events (All Hands, executive meetings)

Create and maintain SOPs and Knowledge Base documentation to improve Service Desk effectiveness Core Requirements & Skills

Strong expertise in Windows & macOS troubleshooting, desktop support, and end-us

Educational Qualifications: -

Engineering Degree BE/ME/BTech/MTech/BSc/MSc.

Technical certification in multiple technologies is desirable.

Skills: -

Mandatory skills

Advanced End User & Endpoint Support Expertise. Solid Understanding of IT Infrastructure, Networking & ITIL Processes o Strong Communication & Customer Facing Skills.

5 8 years overall IT experience with minimum 5 years as Desktop / Onsite Support Engineer, Prior experience supporting US healthcare or regulated enterprise environments strongly preferred

Coverage during US Business Hours, Flexibility for weekend, after-hours, or rotational support as business needs demand

Hands-on experience with AD, Exchange, O365, Outlook, and enterprise endpoint tools, good understanding of networking fundamentals (LAN, Wi Fi, TCP/IP basics)

Advanced diagnostic, problem-solving, and escalation management skills, Knowledge of ITIL best practices (Incident, Request, Change, Problem)

Excellent communication, customer service, and organizational skills, Ability to work under pressure, manage multiple priorities, and support senior leadership Education & Certifications

ITIL certification preferred

Healthcare or security awareness certifications (HIPAA, Security+) plus