ERP/CRM Architect

Description

We are looking for an ERP/CRM Architect to support and strengthen a client's Infor M3 environment in Madison, Wisconsin. This role is focused on providing hands-on expertise across system configuration, issue resolution, and implementation support while partnering closely with business and technical stakeholders. The ideal candidate brings deep knowledge of ERP architecture and a practical approach to improving system reliability, usability, and performance in an onsite consulting setting.

Responsibilities:
Provide architectural and functional support for the Infor M3 platform, ensuring the system aligns with business needs and operational goals.
Troubleshoot application issues, investigate recurring problems, and deliver timely solutions to maintain day-to-day ERP performance.
Assist with implementation activities, including solution design, configuration guidance, testing support, and post-deployment stabilization.
Collaborate with stakeholders to evaluate enhancement requests, translate requirements into system recommendations, and prioritize practical improvements.
Apply strong M3 knowledge to optimize workflows, strengthen system usage, and support effective integration with surrounding enterprise technologies.
Document technical decisions, support processes, and architectural standards to improve consistency and long-term maintainability.
Work onsite with client teams four days per week to provide direct support, gather feedback, and guide ERP-related initiatives.
Contribute to environment stability by partnering with infrastructure and operations teams on areas such as virtualization, storage, and broader enterprise architecture considerations.

Requirements

7+ years of experience in ERP architecture, enterprise applications, or closely related consulting roles.
At least 3 years of hands-on experience working with Infor M3 in a support, architecture, or implementation capacity.
Proven background assisting with ERP implementations, including requirement analysis, configuration support, and issue resolution.
Strong troubleshooting skills with the ability to diagnose system problems and recommend effective corrective actions.
Working knowledge of enterprise architecture standards and supporting technologies such as server virtualization, enterprise storage, and DevOps practices.
Familiarity with ERP environments that interact with infrastructure and access management components, including Group Policy Objects.
Ability to work effectively in an onsite client-facing role and communicate clearly with both technical teams and business users.

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