Job#: 3024337 Job Description: 12+ Month Contract
Hybrid on-Site Dearborn, MI
$50-65/HR
Position DescriptionJob Title: Collaboration Engineer - Collaboration Services
OverviewThe Collaboration Services team is focused on delivering exceptional collaboration experiences across Ford Motor Company. The portfolio includes customer-facing offerings such as the Microsoft Teams platform (Meetings and Chat), Miro, Slido, and tools supporting MS Teams automations.
Collaboration Engineers interface directly with customers, troubleshoot and diagnose issues, perform root cause analysis, test and launch new technologies, and develop processes to support automation within our tools. A key responsibility is serving as L2 support for the Collaboration Services portfolio. This role offers hands-on experience within IT Enterprise Platform Engineering & Operations and provides deep insight into enterprise collaboration technologies.
Responsibilities- Diagnose, manage, test, and implement solutions to resolve operational issues (vendor management).
- Triage escalated issues and collaborate with core teams (Ford and vendors).
- Manage and prioritize incoming work.
- Understand customer needs and validate proposed solutions.
- Develop and launch new technologies, including AI/LLM features, API processes, and third-party MCP connection/setup.
- Develop and support Azure application automation and integrations.
- Assist in launching secure technologies and new features.
- Utilize Agile methodologies, processes, and tools.
- Participate in planning, testing, and supporting new iterations or releases for service offerings.
- Manage and report on requests, incidents, and problems in ServiceNow.
- Manage issues that span across multiple skill teams.
Basic Qualifications / Skills- Bachelor's Degree.
- Hardware/software support experience, including SaaS technologies and vendor management.
- Experience with APIs, MCP technology, Power Automate workflows, and custom Azure Bots.
- Self-starter with strong technical and problem-solving abilities.
- Experience with the Azure platform and Microsoft administration (policies, licensing, configuration).
- Technical knowledge of IT software development and technology lifecycles.
- Experience with request/incident/problem management, ticket workflows, and related tools.
- Familiarity with Agile methodologies (Scrum/Kanban) and JIRA.
- Understanding of architectural documentation and processes.
- Experience in project management, meeting timelines, and launching secure solutions aligned with business requirements.
- Ability to prioritize work, manage multiple assignments, and develop innovative solutions.
Preferred Skills- Supplier relationship experience and familiarity working with global teams.
- Knowledge of security best practices, required controls, threat modeling, and risk management.
- Experience working with end users and leadership in a fast-paced environment.
Skills RequiredAzure, Application Support, Application Testing, Application Training, Cloud Architecture, Data Analysis, Data Management, Desktop Applications, IT Operations, IT Support, Microsoft Azure, Microsoft SharePoint, SaaS, Automation, Materials Management, Troubleshooting/Problem Solving, Systems Analyst, Testing - Test.
Skills PreferredTechnical Customer Support, Vendor Management.
Experience Requirements- Required: Senior Specialist experience - 7+ years in a relevant field.
- Preferred: None listed.
Education Requirements- Required: High School Diploma / GED, High School Student.
- Preferred: Bachelor's Degree.
Additional Safety Training / Licensing / Personal Protection Requirements(Not specified beyond header.)
Additional InformationThis is an on-site position at the Rotunda Center.
Four days on-site are required.EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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