Job Title: ServiceNow Architect & Thought Leadership Experience
Location: USA - Columbus, OH
W2 role
Job Description:
We are seeking a highly accomplished ServiceNow Principal Architect with proven experience in leading enterprise-scale implementations and building Centre of Excellence (COE). This role demands not only deep technical expertise but also the thought leadership to shape platform strategy, influence senior stakeholders, and drive innovation that positions ServiceNow as a key enabler of business transformation. Reporting directly to the VP of Solutions, this role will serve as the senior-most leader of our ServiceNow delivery capability in the U.S. and play a pivotal role in shaping the future of our firm’s ServiceNow offerings.
Key Responsibilities
Solution Architecture & Strategy
Build a U.S.-based ServiceNow consulting practice from the ground up, achieving a $10M+ book of business within 18 months
Define and execute scalable delivery methodologies, team structures, and operational standards
Collaborate with sales and executive leadership to drive pipeline growth, support RFPs, and close strategic deals
Lead the design and delivery of enterprise-grade ServiceNow solutions spanning ITSM, ITOM, ITBM, SecOps, CSM, HRSD, and custom applications.
Create a forward-looking ServiceNow platform roadmap aligned with organizational goals.
Ensure architecture meets enterprise security, scalability, and compliance requirements.
COE Leadership & Governance
Establish and lead the ServiceNow COE to drive governance, standards, and best practices.
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