Solution Architect

Key Responsibilities

1) Solution Architecture & Design (Primary Focus)

• Own solution‑level architecture for specific initiatives across:
• eCommerce and digital experience platforms
• ERP systems (including Epicor P21 and NetSuite)
• CRM (Salesforce)
• Contact center (Genesys Cloud)
• Data, analytics, and AI‑enabled workflows
• Translate business requirements into end‑to‑end solution designs, including:
• Application architecture
• Integration patterns
• Data flows
• Non‑functional requirements (security, scalability, performance)
• Produce clear technical artifacts such as solution diagrams, sequence diagrams, and interface contracts that engineering teams can execute against.

2) Hands‑On Delivery Support

• Partner closely with engineering teams throughout implementation:
• Participate in design reviews and code reviews
• Help resolve complex integration and architecture issues
• Ensure alignment between design intent and delivered solutions
• Guide solutions from concept → build → production, ensuring quality and reliability.
• Act as an escalation point for architecture decisions during delivery.

3) Integration & Platform Alignment

• Design modern, composable integrations using:
• API‑first and event‑driven patterns
• Service‑based and microservices architectures
• Ensure solutions align with client enterprise standards and target‑state architecture while remaining pragmatic and delivery‑focused.
• Help modernize legacy and point‑to‑point integrations as part of solution delivery.

4) Cross‑Functional Collaboration

• Work closely with:
• Product owners
• Engineering teams
• AI Architects and AI Engineers
• Data, DevOps, and Security partners
• Clearly communicate architectural tradeoffs, risks, and constraints to both technical and non‑technical stakeholders.
• Support intake and estimation by providing technical input during planning and prioritization.

5) Standards, Quality & Documentation

• Contribute to architecture standards by providing feedback from real delivery experience.
• Maintain high‑quality solution documentation and decision records.
• Ensure security‑by‑design, performance, and operational readiness are considered in all designs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 6+ years of experience in software engineering, solution architecture, or technical design roles.
• Strong experience designing and delivering end‑to‑end solutions in complex enterprise environments.
• Practical knowledge of:
• API and integration design
• Modern application architectures (monolith modernization, microservices)
• Cloud platforms (Azure preferred)
• Experience working with enterprise systems such as ERP, CRM, contact center, or eCommerce platforms.
• Ability to translate business needs into clear, implementable technical designs.
• Strong communication skills across engineering and business stakeholders.

Preferred Qualifications

• Experience with Epicor P21, NetSuite, Salesforce, or Genesys Cloud.
• Exposure to data platforms, analytics, or AI‑enabled solutions.
• Experience supporting multi‑team or multi‑vendor delivery initiatives.
• Background in distribution, supply chain, pricing, or digital commerce domains.

What Success Looks Like

• Solutions are delivered on time and align with business goals.
• Engineering teams have clear, actionable designs and minimal ambiguity.
• Integration complexity is reduced and system reliability improves.
• Enterprise Architects can focus on strategy while solution delivery accelerates.
• Architecture decisions lead to measurable operational and customer impact.