Job Title: Production Technician, Computer Assembly
Location: Christiansburg, VA
Type: Contract
Contractor Work Model: Onsite
Hours: 8:00am to 5:00pm, 32-40 hours a week
System One has an immediate need for a Computer Assembly Production Technician, in Christiansburg, VA. This is a 2-month contract opportunity, with the potential for a direct hire conversion, work permitting.Position Overview:
The Computer Assembly Production Technician is responsible for building, testing, and configuring computers, racks, and other related equipment. This role focuses on product builds at levels 1 and 2, adhering to established industry practices and procedures. The technician works under direct supervision, following instructions and pre-established guidelines to complete tasks effectively and safely.
Key Responsibilities: - Under immediate supervision, provide support to the company’s customers.
- Direct contact with customer emails and phone calls.
- Documents service and support cases with a high degree of detail.
- Prioritizes incoming service and support requests.
- Gathers and analyzes information, troubleshoots and diagnoses problems, procures components and parts.
- Identifies solutions for customers.
- Creates and processes RMAs.
- Documents necessary service actions.
- Determines warranty / non-warranty coverage.
- Coordinates preplacement, repair and return shipments.
- Generates quotes for out-of-warranty replacements.
- Build, test, and configure computers using advanced automated systems.
- Troubleshoot and diagnose minor hardware and software issues.
- Test parts and subassemblies to ensure functionality and quality.
- Actively contribute to maintaining a safe and healthy workplace by adhering to all applicable safety and health rules.
Education and Experience: - High School Diploma or equivalent.
- 2 years of related experience.
- CompTIA A+ certification preferred.
Skills & Knowledge: - Basic knowledge of PC hardware and software.
- Ability to troubleshoot PC and peripheral products at system level.
- High attention to detail.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Be competent to perform tasks that may impact on health and safety in the workplace.
- Basic communication skills to comprehend, follow direction and convey detailed technical data.
- Ability to develop and maintain good interpersonal relationships; work collaboratively within a team environment.
- Good problem identification and problem resolution skills.
Physical Requirements: - The employee must be able to remain in a stationary position, walk, kneel and crouch.
- Operate computer on a continual basis and communicate with various levels of the organization.
- Occasionally lift and/or move up to 40 pounds.
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #161-Managed Staffing Charlotte
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