Role Descriptions: . The Vault CRM Integration Lead owns delivery of the integration workstream end-to-end for a major pharmaceutical client''s Veeva CRM to Vault CRM migration — accountable for the full integration estate from discovery through design, build, system integration testing, UAT support, validation, and hypercare across a multi-org, multi-geography landscape.
The role is the integration delivery owner and primary coordination point across the platform vendor, partner SIs, the client''s data teams, and upstream/downstream enterprise system owners. The Integration Lead governs the tiering model that drives the estimate and true-up, manages cross-team test sequencing and defect triage, and ensures the integration estate is delivered on time, validated, and observable.
Key Responsibilities
1. Integration Delivery Ownership
• Own the integration delivery lifecycle across all in-scope integrations — assessment, design, development, deployment, testing, and hypercare — ensuring each is remediated and operational in Vault with no disruption to ongoing business operations.
• Confirm and re-baseline the final in-scope inventory and change types coming out of the discovery phase, including any new integrations introduced during the program.
2. Tiering, Estimation & True-Up Governance
• Govern the Tier × Pattern model — applying tier criteria and per-integration counts that drive the integration-rebuild estimate and per-integration test sizing.
• Operate the post-discovery true-up mechanism, intercepting in-flight legacy changes and re-baselining counts at the agreed cadence.
3. Cross-System & Multi-Vendor Coordination
• Secure SME availability and sequence test windows around the release cadences of upstream/downstream enterprise systems (ERP, HR, MDM, marketing cloud, monitoring); manage cross-team defect triage and escalate when an external team blocks integration testing.
• Align integration design sign-off with the platform vendor''s gate and operate joint design forums and conflict-resolution paths with the vendor, partner SIs, and the client.
4. Wave Sequencing & Environment Readiness
• Drive integration sequencing across the multi-org wave plan, coordinating environment readiness, test-data provisioning, and code promotion for each wave.
• Manage dependencies on vendor-owned components (e.g., Vault Java SDK, core metadata/data migration tooling) so build is not blocked.
5. Testing, Validation & Go/No-Go
• Own end-to-end system integration test planning and execution across environments — test scripts, data, execution evidence, defect management, retesting — ensuring upstream and downstream systems are engaged.
• Deliver CSV/validation artifacts to the client''s standards with full requirements-to-evidence traceability, and provide Go/No-Go input per wave based on defects and readiness criteria.
6. Observability, Hypercare & Transition
• Deliver the observability connections and monitoring for the integration estate, and lead integration hypercare against P1/P2 SLAs with a defined war-room and triage cadence.
• Execute transition to steady state — runbooks, operational documentation, and knowledge transfer to client Tier 1 / Tier 2 — with formal handover acceptance.
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