Infrastructure Support Engineer

Job Title: Infrastructure Support Engineer

Location: Plano, TX (Onsite)

Years of Experience: 3-10 Years

Final round – In Person Interview

Desktop Management

Windows Knowledge

Laptop Configuration

Active Directory

Inventory Management

Asset Management

Troubleshooting

Job Description

• Single point of contact for end user to receive support and maintenance for computers and network system
• Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction
• Ensure that response time and resolution time objectives are met as defined in the SLA
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
• Implement and manage security measures to protect the infrastructure from vulnerabilitie
• Collaborate with cross functional teams to support infrastructure related projects and initiative
• Collaborate with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies
• Ensure adherence to security, compliance, and corporate IT governance policies.
• Customize desktop hardware to meet user specifications and site standards
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Working knowledge of Intune, SCCM, AD,  \ DHCP, DNS and remote control tools
• Troubleshooting network connectivity in a LAN/WAN environment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Work with WDS Management team to test and deploy desktop images
• Provide and support Data Centre Activities
• Support all Microsoft, third party and internally designed applications.
• Provide detailed documentation and communicate precisely with other IT teams as required.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Ensure that there is sufficient support to clients and provide friendly customer service
• Works with vendor support contacts to resolve technical problems
• Knowledge of all software applications used within the organization
• Responsible for tracking hardware and software inventory

Skills:

• In depth knowledge of Windows desktop technologies
• In depth knowledge of Desktop and laptop hardware
• Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of ITIL
• Knowledge of Server, Voice & Communications Infrastructure