Customer Service/IT Support

Chino Hills, CA, US • Posted 12 hours ago • Updated 48 minutes ago

Contract W2

On-site

$18 - $21 per hour

Ledgent Technology

Fitment

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Job Details

Skills

Customer Service/IT Support

Summary

We are hiring a Customer Service/Tech Support Representative for a Global Electronic company in Chino Hills.

This is a contract to hire position on W2

Hourly Rate is up to 21/hour on W2

Looking for someone with 1 year of strong customer service/tech support experience, ideally within the Call Center Environment

This position will be heavy customer service and some basic product troubleshooting

Day to Day Responsibilities
* Represent Company via phone, email, and chat for the specified customer types within the call center
* Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
* Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
* Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
* Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs
* Successfully listen to understand and isolate customers' needs; collects the necessary information to determine course of action for the enterprise accounts efficiently

Your Profile
* HS Degree, BA in Computer Science, Information Technology, or related field preferred
* 1 years' experience in a customer service; in a technical environment is preferred
* Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
* Strong written and verbal communication
* Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
* Bilingual Spanish or French a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL152550
Position Id: JN012026412043-693
Posted 12 hours ago

Company Info

About Ledgent Technology

What do we do?

It's simple! At no cost to you, we help IT and Technology talent like you to connect with companies for either direct-hire opportunities, or we hire you to represent Ledgent Technology for contract or project-based assignments with companies throughout the U.S. and along the way, we strive to make life better for others.

Find a career in technology that makes you smile. Let Ledgent Technology help you through the process.

At Ledgent Technology, our priority is you. Whether your project or direct-hire technology job search was planned or not, the process can be stressful. We re here to help you through your journey, and in the end, our goal is to help you find the job that makes you smile. Our Promise: We love to create remarkable experiences every person, every time.

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