Sr. Scrum Master-(Salesforce Admin)

 

 

Interview Process : Screening Interview + Client Interview + Managerial Discussion

 

Job Description:

Overview
As a Senior Scrum Master, you will drive Agile delivery for Salesforce capabilities supporting alignment across

three organizations. You will build a delivery community across Product, Business, Salesforce

Administration/Development, QA, and Security—running Scrum ceremonies, removing blockers, improving

delivery predictability and coordinating releases across stakeholders. Salesforce Administration experience is a

strong plus. 

 

• Facilitate Scrum ceremonies across Salesforce delivery teams: sprint planning, daily standups, refinement, demos, and retrospectives.

• Partner with Product Owners to maintain a clean, prioritized backlog with clear acceptance criteria and Definitions of Ready/Done.

• Track progress, risks, dependencies, and delivery metrics (e.g., throughput, sprint predictability); drive continuous improvement with data.

• Remove impediments and coordinate across teams and functions (business, Salesforce Admin/Dev, QA, security, data/integrations, and change management).

• Ensure user stories include acceptance criteria, test approach, and early identification of dependencies (integration touchpoints, data needs, access/security reviews).

• Support operational excellence: triage production issues, coordinate incident response, manage prioritization of defects vs. features, and improve support workflows.

• Support release execution: UAT readiness, sandbox/environment planning, deployment/change coordination, release notes, and post-release validation/follow-up.

 

• 7+ years of experience as a Scrum Master (or Agile Delivery Lead) on software/product teams.

• Demonstrated success delivering complex work across multiple stakeholders and competing priorities.

• Experience supporting Salesforce delivery (partnering directly with Salesforce Admins/Developers and understanding Salesforce release/deployment concepts).

• Strong facilitation skills: you run meetings that produce decisions, accountability, and momentum.

• Strong written communication (clear status, crisp risks, actionable next steps).

• Familiarity with Agile tooling (Jira and/or Azure DevOps, Confluence) and using dashboards to keep stakeholders aligned.

 

• Scrum certification (CSM/PSM I) or equivalent practical experience.

• Salesforce Administration experience (hands-on): understanding of objects, fields, Flows, validation rules, record types, permission sets, queues, sharing model, and reports/dashboards.

• Salesforce certifications such as Salesforce Certified Administrator, Platform App Builder, Sales Cloud, and/or Service Cloud.

 

• Delivery execution, facilitation, and stakeholder management

• Dependency management and critical path thinking

• Metrics-driven leadership and analytical reporting

• Comfort operating in complex, regulated environments

• Practical tooling expertise and automation mindset

• Clear writing and documentation discipline