Manager of End User Computing
Boston, MA, US • Posted 2 days ago • Updated 8 hours ago

Resourcesoft, Inc.
Dice Job Match Score™
🛠️ Calibrating flux capacitors...
Job Details
Skills
- ServiceNow
- MDM
- ITIL
- ITSm
- Intune
- SCCM
- Mobile Device Management
- JAMF
- Windows 11
- Endpoint Manager
- Windows 10
- macOS
- endpoint security
- BitLocker
- Hardware Lifecycle
- System Imaging
- Technical Support Management
Summary
- 5 or more years of experience in desktop support leadership and end-user computing operations.
- Proficiency in ServiceNow or similar enterprise ITSM platforms for ticket workflow management.
- Experience in Windows 11, macOS, and mobile device management within clinical environments.
- Experience with Microsoft Intune, JAMF, and SCCM/Endpoint Manager for technical deployments.
- Experience in BitLocker encryption, system imaging, and enterprise hardware lifecycle management.
- Experience with network connectivity troubleshooting and infrastructure system migrations.
- Excellent verbal and written communication skills.
- Manage daily technical support operations for enterprise hardware, peripherals, and mobile devices.
- Lead large-scale technology deployments including Windows 11 upgrades and Intune migrations.
- Direct a team of technicians in the resolution of escalated technical incidents and hardware failures.
- Oversee hardware lifecycle tasks including inventory tracking, system encryption, and device repair.
- Implement standard operating procedures and technical documentation for endpoint management tools.
- Coordinate with engineering teams on SCCM imaging processes and endpoint security compliance.
- Supervise technical staff performance and service delivery across multiple facility locations.
- Dice Id: 10117734
- Position Id: 20649-27990-
- Posted 2 days ago
Company Info
About Resourcesoft, Inc.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs