L1 Technician

Aloha! One of our DOD clients is seeking an L1 Technician, also known as a Help Desk Technician. This role is in support of the Army Enterprise Service Desk.
Worksite location:
111 7th Street Honolulu, HI 96819 (Ft. Shafter on-site)

Top Skills' Details
1) A+, Network+ or Security+ certified
2) Light help desk or desktop support experience
3) Active Secret clearance

Additional Skills & Qualifications
Job Description
-Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
-Diagnose, identify, isolate, and analyze problems utilizing historical database records.
-Route calls to product line specialists, application, or system support specialists.
-Maintain and updates records and tracking databases.
-Alert management to recurring problems and patterns of problems.

Must be flexible to work any of these shifts below. Candidates WILL be able to move to the shift they prefer once there are new openings, but starting out their the new person on the team and need to be flexible to the service desk needs.
There are several shifts that the client has since they are 24/7/365. They offer most of the team a 5x8 schedule and a 4x10 for personnel that work nights or weekend shift or rare special circumstances. 1hr lunch breaks are mandatory for all shifts minus nights and weekends. Workers can take them if they like but they will need to account for the time. So with lunch, workers will have a "9hr work day".
Day Shift
0500-1400
0600-1500
0800-1700
Swing Shift
1200-2100
1300-2200
1400-2300
1500-0000
Graveyard Shift
2100-0700
2200-0600
2200-0800
Job Type & Location
This is a Contract position based out of Honolulu, HI.
Pay and Benefits
The pay range for this position is $23.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Honolulu,HI.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.