ServiceNow Developer

Software Guidance & Assistance, Inc., (SGA), is searching for a ServiceNow Developer for a Contract assignment with one of our premier Regulatory clients in Tysons, VA.
This role is hybrid (3 days/week Onsite in either Tysons or Rockville office)

ServiceNow-focused SaaS Developer responsible for maintaining and enhancing a highly customized enterprise platform. This role blends hands-on development, configuration, integrations, testing (ATF), and ongoing platform maintenance. While most work is ServiceNow (IRM/GRC), the environment includes other SaaS tools (NAVEX, Regology, iCertis, iManage), and candidates must be open to supporting and learning them.

Responsibilities :
Strategic Development & Design
Partner with Product Management to refine requirements and ensure clarity before development
Transform complex business requirements into robust technical specifications for software components and applications
Provide strategic guidance considering maintainability, scalability, and compatibility with future upgrades
Platform Configuration & Development
Configure and customize ServiceNow using best practices-balancing functionality with minimal complexity
Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements
Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync
Build integrations between ServiceNow and enterprise systems for seamless data flow and automation via REST APIs and iHub spokes
Analytics & Reporting
Design and maintain reports, workspaces, dashboards, service portals, and data visualizations
Provide business partners with actionable insights into platform performance and usage
Quality Assurance & Maintenance
Conduct comprehensive testing including peer reviews and regression testing
Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability
Participate in testing platform upgrades and patches to ensure business continuity
Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance
Manage change activities within JIRA instance, including risk evaluation and approvals
Orchestrate migrations between instances using update sets or application repository functionality
Support & Continuous Improvement
Create and maintain documentation for system processes, configurations, and troubleshooting procedures
Provide training to end-users and stakeholders
Investigate and resolve platform incidents through systematic troubleshooting and root cause analysis. Coordinate with ServiceNow support when needed
Proactively identify and implement process improvements and optimizations
Adapt quickly and positively to changing priorities in an evolving environment

Required Skills:
Bachelor's degree in Computer Science, Computer Engineering, or related technical field
8+ years of professional work experience
At least 3 years of hands-on ServiceNow development experience
Proven experience with IRM/GRC ServiceNow applications
Demonstrated success designing, developing, and deploying large-scale projects end-to-end
Practical experience following iterative and agile SDLC practices
Hands-on experience implementing ServiceNow integrations with other applications/platforms
Willingness to learn other SaaS products

Preferred Skills:
Completed at least 2 end-to-end implementations of ServiceNow GRC applications
Experience with other SaaS products such as NAVEX, Regology, Icertis, or iManage

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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