Identity Management Administrator

Location: Concord, New Hampshire (Local Candidates Only)

Work Arrangement: Hybrid (Minimum 2 days/week onsite required)

Contract Type: Long-term Contract

Shift: EST (37.5 hours per week)

Interview Mode: Either Webcam or In-Person

Compliance: Requires CJIS background check and fingerprinting

Identity & Access: Create and maintain user identities in Active Directory and Azure AD; allocate enterprise licenses and administer secure access to shared resources.

Email & Collaboration: Administer Exchange Online, MS Teams, and OneDrive; manage distribution lists and provide second-tier troubleshooting for authentication and permissions.

Automation: Develop and maintain PowerShell scripts to optimize identity management workflows.

Data Recovery: Utilize Volume Shadow Services (VSS) and backup software for file recovery; provide guidance for user self-service cloud recovery.

Support & Triage: Perform initial triage and evaluation of Help Desk requests, resolving complex tier-2 issues or escalating as necessary.

Compliance: Ensure all access and administrative actions remain compliant with HIPAA, CJIS, PCI, FTI, and FERPA requirements.

AD/Azure AD: 4+ years of Windows Active Directory and Azure AD identity administration.

PowerShell: 2+ years of hands-on scripting experience for process efficiency.

Exchange Online: 2+ years of support and mailbox management.

Cloud Solutions: 2+ years troubleshooting MS Teams and OneDrive (backend authentication/licensing).

Communication: Exceptional verbal and written skills for heavy interaction with technical teams and end users.

Networking: Proficiency in DNS, DHCP, and IP protocols as they relate to connectivity troubleshooting.

File Recovery: Experience with VSS and enterprise backup/recovery tools.

Security: Fundamental knowledge of Information Security principles.