Technical Specialist - National Account Support

Columbus, IN, US • Posted 8 hours ago • Updated 8 hours ago
Full Time
On-site
USD $65,440.00 - 83,800.00 per year
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Job Details

Skills

  • Energy
  • Conflict Resolution
  • Problem Solving
  • ROOT
  • Innovation
  • Network
  • Remote Support
  • Repair
  • Technical Writing
  • Documentation
  • Marketing
  • End-user Training
  • Technical Support
  • Communication
  • Analytical Skill
  • Organized
  • Presentations
  • FOCUS
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Technical Training
  • Hydraulics
  • Electrical Systems
  • SAP
  • Collaboration
  • Life Insurance
  • Health Care
  • Legal
  • Finance
  • Kaizen
  • Professional Development
  • Forklift
  • Sales
  • Continuous Improvement
  • Social Media
  • Material Handling

Summary

Job Description

Join our Toyota Material Handling Team as a Technical Specialist!

The Role:

We are seeking a passionate and dedicated Technical Specialist who brings energy, curiosity, and a problem-solving mindset to the table. In this role, you will provide expert technical support to our dealer network and help ensure exceptional customer experiences. You'll identify issues, determine root causes, and guide solutions that keep our products performing at their best. Collaboration, innovation, and clear communication are key-especially when supporting our dealerships and partners across the network. If you thrive in a fast-paced environment, enjoy helping others succeed, and have a knack for diagnosing complex technical challenges, you'll feel right at home here.

What You'll Be Doing:
  • Provide remote assistance to dealership technicians on maintenance and repair of our equipment.
  • Deliver guided diagnostic support using technical documentation and specialized tools.
  • Support the resolution of complex technical challenges and escalate as needed with clear documentation.
  • Recommend product improvements based on customer feedback and field data.
  • Partner with Sales, Marketing, Product, Training, Legal, and Warranty teams to provide technical insights and solutions.

What We're Looking For:
  • 3 + years of experience providing technical support in the material handling, heavy equipment, or related industry.
  • Excellent communication skills and the ability to support customers and dealers effectively.
  • Strong and documented analytical skills with the ability to gather data from several sources and highlight opportunities and recommendations in an effective and organized presentation with a focus on continuous improvement and customer success.
  • Excellent proficiency in Microsoft Office, Word, Excel and PowerPoint

What Sets You Apart:
  • ASE certification or technical training in hydraulics, electrical systems, engines and drivetrains.
  • College Degree.
  • SAP experience.
  • Experience with customer or dealer communications.
  • Ability to work independently while maintaining a collaborative team approach.

Where and When You'll Work:
  • Enjoy the best of both worlds with a hybrid schedule-collaborate in person at our Columbus, Indiana office 3 days a week and work remotely 2 days a week.

What Your Total Compensation & Benefits Package will look like:

Salary - $65,440 - $83,800 per year. Compensation depends on the selected candidate's education and experience.

World Class Benefits:
  • Competitive Salary
  • Performance Bonus
  • Generous Paid Time Off and 13 Paid Holidays
  • Affordable Medical plans and no-cost Dental & Vision options
  • 100% 401(k) match up to 6%
  • Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
  • Tuition Assistance Program
  • Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
  • Recognition and Kaizen (continuous improvement) Reward Programs
  • Meaningful opportunities for personal and professional development
  • Onsite Fitness Center & Occupational Health Clinic
  • Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here:

Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91129607
  • Position Id: 11308
  • Posted 8 hours ago

Company Info

About Toyota Material Handling North America

Toyota Material Handling (TMH) is not only a world-renowned forklift provider, but a great place to work. We are continually seeking out individuals who are talented, motivated, and fit our corporate culture of professionalism, friendliness, and dedication. We hire for attitude and aptitude.

At Toyota, we get our jobs done every day so millions of workers across the U.S. and Canada can get their jobs done, too. At TMH, we are ‘Helping People Carry the Load’. We offer careers in sales, marketing, engineering, IT, customer service, supply chain, logistics & more within our corporate headquarters located in Columbus, IN, and across the US.

If you think you’d be a good fit for the Toyota family and are searching for an exciting career with a quickly growing company, check out our careers page or contact one of our Talent Acquisition team members. As an Associate at Toyota, you’ll feel confident in knowing you’re working for a company that is not only planning for the future but one that is prepared for the future. We look forward to having you join Team Toyota.


Helping People Carry the Load
Last year, Toyota Material Handling Associates completed 10,017 volunteer hours equaling $285,894.31 in positive economic impact.

Environmental Excellence
Since 2018, Toyota Material Handling s CO2 reduction projects have resulted in a 22% reduction in electricity consumption, a 23% reduction in natural gas consumption, and a 37% reduction in CO2 emissions.

Big Name, Big Opportunities, Life s Better at Toyota
Supporting over 230 locations across North America, Toyota Material Handling offers opportunities in sales, marketing, customer service, technical roles, and more all under the respected Toyota brand.

Embracing Workplace Safety
Occupational health and safety is a priority for Toyota Material Handling. In fact, Toyota Material Handling was recognized with the prestigious 2022 Indiana Governor s Workplace Safety Award.

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