Senior Engagement Manager - Positions 3

job summary:

Job Description:

Guide the delivery team in large and complex engagements frequently collaborating with a Services partner

Apply advanced expertise in project implementation scheduling and monitoring techniques to ensure effective timely execution of moderate to large projects

Build crossgeo crossfunctional and partner relationships to enhance the ES brand internally and externally

Coach mentor and manage service partners Engagement Managers and Associate Engagement Managers to achieve project deliverables and support the customers desired business outcomes

Lead the delivery team throughout the engagement often in collaboration with a services partner

Manage the engagement governance timeline scope risk change management resourcing reporting and financials

Work with the Sales Account Team partner and customer to understand the customer and the engagement including challenges partners issues and value being delivered

Understand the goals and align the deliverables accordingly

Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including longterm customer success

Be the single contact to encourage collaboration and customer agreement on proposed solutions

Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results

Identify gaps between actuals and plan of record proposing solutions and driving resolutions

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving

This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry

8 years progressive experience as part of a professional services organization or equivalent educationexperience

Ability to travel up to 50

Industry domain expertise in insert workflow

Creativity with comfort running projects independently

Success driving complex issues through analysis and resolution

Experience working collaboratively

ServiceNow certifications in aligned workflow

Applies AI tools to streamline workflows generate insights and support strategic initiatives under guidance

Understands core AI concepts ethical considerations and platform capabilities and can explain their application in customer contexts with support

Must have (CSM, ITIL). Good to have (PMP, CSA)

Skills

Mandatory Skills : Project Financial Management, Project Governance, Project Planning

location: Telecommute

job type: Contract

salary: $80 - 90 per hour

work hours: 8am to 4pm

education: Bachelors



responsibilities:

Job Description:

• Guide the delivery team in large and complex engagements frequently collaborating with a Services partner
• Apply advanced expertise in project implementation scheduling and monitoring techniques to ensure effective timely execution of moderate to large projects
• Build crossgeo crossfunctional and partner relationships to enhance the ES brand internally and externally
• Coach mentor and manage service partners Engagement Managers and Associate Engagement Managers to achieve project deliverables and support the customers desired business outcomes
• Lead the delivery team throughout the engagement often in collaboration with a services partner
• Manage the engagement governance timeline scope risk change management resourcing reporting and financials
• Work with the Sales Account Team partner and customer to understand the customer and the engagement including challenges partners issues and value being delivered
• Understand the goals and align the deliverables accordingly
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including longterm customer success
• Be the single contact to encourage collaboration and customer agreement on proposed solutions
• Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results
• Identify gaps between actuals and plan of record proposing solutions and driving resolutions

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving
• This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
• 8 years progressive experience as part of a professional services organization or equivalent educationexperience
• Ability to travel up to 50
• Industry domain expertise in insert workflow
• Creativity with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow
• Applies AI tools to streamline workflows generate insights and support strategic initiatives under guidance
• Understands core AI concepts ethical considerations and platform capabilities and can explain their application in customer contexts with support

Must have (CSM, ITIL). Good to have (PMP, CSA)

Skills Mandatory Skills : Project Financial Management, Project Governance, Project Planning

qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving

This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry

8 years progressive experience as part of a professional services organization or equivalent educationexperience

Ability to travel up to 50

Industry domain expertise in insert workflow

Creativity with comfort running projects independently

Success driving complex issues through analysis and resolution

Experience working collaboratively

ServiceNow certifications in aligned workflow

Applies AI tools to streamline workflows generate insights and support strategic initiatives under guidance

Understands core AI concepts ethical considerations and platform capabilities and can explain their application in customer contexts with support

skills:

AI,ServiceNow,Creativity,ethical considerations,problemsolving,strategic initiatives,PMP,change management,customer success,project implementation,Associate Engagement,governance,ITIL,financials,mentor,partner relationships,professional services,Project Financial Management,running projects,Project Governance,Project Governance,Project Planning,risk,Sales,scheduling,ServiceNow certifications,streamline,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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