Quantum Metrics Solutions Engineer

Remote • Posted 1 day ago • Updated 1 hour ago
Contract W2
Remote
$53/Hr w2
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Fitment

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Job Details

Skills

  • SME
  • Adobe
  • Subject Matter Expert
  • Quantum Metrics Platform
  • Felix AI
  • digital

Summary

Role: Quantum Metrics Solutions Engineer
Job Type: 100% Remote
Interview Mode: Webcam (Maximum of 2 Rounds)
Contract Length: 12+ Months
Experience Requirements:
IT Experience: 9+ years
Quantum Metrics Platform Experience: 3+ years (hands-on)

Role Overview:
The Quantum Metrics Solution Engineer will serve as a subject matter expert (SME) for the Quantum Metrics platform, providing guidance on best practices, executing leadership strategy, and collaborating with cross-functional teams to drive actionable insights. This role requires a proactive, self-starter who thrives in fast-paced environments and enjoys solving complex problems.

Key Responsibilities:
  • Provide guidance on leveraging Quantum Metrics platform features and align with leadership vision.
  • Collaborate with product, UX, engineering, and business teams to promote services and drive actions based on insights.
  • Use Quantum Metrics to analyze user behavior on digital platforms, identifying friction points and opportunities for optimization.
  • Monitor real-time data to improve KPIs such as digital adoption, task completion, and customer satisfaction.
  • Proactively analyze large volumes of user interaction data to identify patterns, trends, and anomalies impacting customer journeys.
  • Detect friction points (e.g., slow loading times, confusing navigation, error messages) and recommend solutions.
  • Create dashboards and reports to present insights to stakeholders across teams.
  • Develop custom JavaScript functions to capture analytics and satisfy complex use cases.
  • Configure alerts, dashboards, and reports for real-time visibility into digital platform performance.
  • Utilize Felix AI to integrate session summaries/insights with chat/customer service systems via APIs.
  • Create presentations summarizing actionable opportunities to improve operational efficiency.
  • Identify at-risk areas and execute action plans to drive platform adoption through business value.
  • Collaborate with cross-functional teams to translate insights into actionable strategies and prioritize implementation.
  • Hands-on expertise with Quantum Metrics platform and Felix AI.
  • Strong problem-solving skills with ability to address complex challenges.
  • Self-starter mentality, thriving in fast-paced projects.
  • Familiarity with analytical tools such as Adobe Analytics, Salesforce, Tableau, and AI-driven platforms.
Ideal Candidate Profile:
The ideal candidate will be a proactive solution engineer with deep expertise in Quantum Metrics, strong analytical skills, and the ability to communicate insights effectively to diverse stakeholders. They must demonstrate hands-on experience, technical proficiency, and the ability to serve as a trusted advisor in optimizing digital product experiences.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTX1ca091
  • Position Id: 2026-2316
  • Posted 1 day ago

Company Info

About Merican Inc

With our diverse collection of skilled and committed consultants, technology companies, businesses and digital experts, we provide our subject expertise and our unique client service approach, a best-in-class global model of delivery suited to the business demands of our clients. We ensure that we implement future-oriented solutions for our clients via investments in people, solutions, technologies, competencies and infrastructure.

Our full-service offering and flexible delivery choices that combine cost, quality, effort, and risk are focused on addressing future issues for our customers. Our worldwide delivery method enables our customers to select the optimal supply plan for them.

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