Cloud Solution Architect - Copilot

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking for a Cloud Solution Architect - Copilot, specializing in AI solutions, who is passionate about driving our customers' AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI.

This role is flexible in that you can work up to 50% / up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
• Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
• Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey.
• Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Other Responsibilties:

• Embody our culture and values

Qualifications

Required Qualifications

• Bachelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience

Other Requirements

• Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.

Preferred Qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in clent/support, technology solutions, practice development, architecture, and/or consulting
  • OR Mastersoud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software developm Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, security certifications).
• Core Copilot Technical Skills
  • Microsoft Copilot for Microsoft 365: Architecture and capabilities of Copilot across Teams, Outlook, Word, Excel, PowerPoint, and OneNote; Prompting patterns, grounding, limitations, and responsible usage; Copilot extensibility concepts (Graph grounding, plugins, connectors)
  • Copilot Deployment & Readiness: Tenant readiness assessment for Copilot adoption;Licensing requirements and prerequisites; Identifying blockers related to identity, data exposure, and security; Copilot adoption and value scenarios aligned to business roles.
  • AI & LLM Fundamentals: Large Language Model (LLM) concepts (tokens, grounding, hallucinations); Retrieval-Augmented Generation (RAG) concepts as applied in M365; Responsible AI principles in enterprise scenarios.
• Microsoft Graph & Data Access
  • Microsoft Graph fundamentals: How Copilot uses Graph to access and ground data; Permissions model and access boundaries; Graph connectors (conceptual understanding)
  • Data Visibility & Permissions: Impact of over-permissioning on Copilot responses; Role of identity and access in AI responses
• Security, Compliance & Governance
  • Microsoft Purview: Sensitivity labels and labeling inheritance; Data Loss Prevention (DLP); Retention and records management basics; eDiscovery (Standard/Premium) concepts.
  • Entra ID (Azure AD): Identity and access fundamentals; Conditional Access; Role-Based Access Control (RBAC)
  • Information Protection: Preventing data oversharing in Copilot scenarios; Governance best practices for AI-enabled tenants.

Automation & Extensibility

- Power Platform: Power Automate (Copilot-triggered and AI-assisted flows); Power Apps (Copilot-assisted app creation concepts); Dataverse fundamentals.
- Copilot Studio: Building and configuring custom copilots; Topics, triggers, data sources, and security boundaries.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:


This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.