Business Analyst – Project Lead (Child Support / PACSS)

Remote • Posted 2 days ago • Updated 2 days ago

Contract W2

Remote

$60 - $65/hr

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Child Support system

Summary

Business Analyst – Project Lead (Child Support Financial Systems) 9947
Location: Columbia, SC 29201
Work Model: 100% Remote (Onsite Day 1–2 + Quarterly Travel Required)
Duration: 12 Months
Extension: No
Interview Process: 1 Round – Virtual (Teams)
Position Overview
This role will focus on analyzing and redesigning financial workflows within the Palmetto Automated Child Support System (PACSS) and related Child Support applications. The consultant will enhance user experience, streamline complex financial processes, and design self-guided workflows to improve usability and operational efficiency.
A strong emphasis is placed on candidates with experience working in more than one Child Support system, particularly in financial operations and system redesign initiatives across multiple state environments.

Scope of Work
The selected consultant will:

Analyze existing financial workflows within PACSS to identify inefficiencies and improvement opportunities
Design optimized workflows for complex financial processes
Propose enhancements to financial transaction handling, including order entry and financial adjustments
Design self-guided user workflows (guided navigation, contextual help, tooltips, step-by-step wizards)
Improve usability and reduce dependency on user training
Conduct stakeholder interviews to understand state-specific business processes
Collaborate with Business Analysts, QA, and technical teams during testing cycles
Participate in functional meetings for enhancements, bug triage, and system improvements
Work independently with minimal guidance while providing status updates to the State Functional Manager

Required Skills (Ranked by Importance)

Experience working as a Financial Business Analyst in more than one Child Support system
Experience working with financial operations (receipts, distribution, disbursements, recoupment, reconciliation) in more than one Child Support system
Experience designing and developing system processes for complex financial workflows

Preferred Skills

Experience with Microsoft Team Foundation Server (TFS) and Microsoft Test Manager
Strong SQL query skills to extract, validate, and interpret financial and operational data
Experience with SharePoint
Experience supporting state government systems or large public-sector environments

Required Education
Bachelor's Degree (BS) or equivalent work experience.

Additional Requirements

Strong written and verbal communication skills
Ability to work with technical and non-technical stakeholders
Comfortable working EST hours
Must be willing to travel onsite Day 1–2 for onboarding
Must be willing to travel approximately once per quarter (minimum 4 days per visit)
Travel and lodging expenses are the responsibility of the consultant or vendor

About US: InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90979286
Position Id: 26-00145
Posted 2 days ago

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Business Analyst – Project Lead (Child Support / PACSS)

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