Overview
This position leads the development and support of infrastructure that supports the Bank's database technologies. Serves as a technical lead resource in project planning and management, problem resolution, and hardware or software support. Presents technical alternatives and solutions to management that are reliable, adaptable, and cost-effective. Leads technical teams on assigned projects and collaborates effectively across the organization. Implements, upgrades, and tests technical systems that ensure the Bank's applications run smoothly. Provides consultative guidance to associates, management, and business units through expertise in multiple technologies. Serves as a resource to associates and may provide leadership for other database administrators by assigning and reviewing work within the team.
Responsibilities & Qualifications
Duties & Responsibilities:
Consultation - Provides consultative direction and technical advice on to the Bank's software, hardware, and related database infrastructure. Supports all areas of Technology and Operations in addressing reliability, availability, scalability, security, and recovery. Provide on-call support to ensure availability and reliability of database infrastructure. May be asked to act as a team lead. Team leads may be asked to assign tasks and mentor/train team members.
Analysis - Evaluates the performance of existing and proposed systems components in delivering solutions for technology, operations, and business needs. Analyzes hardware platforms, operating systems, applications, and data assets. Provides key insight into new systems software, hardware, and applications. Investigates solutions for enhanced data recovery.
Technical Support - Supports all areas of Technology and Operations in addressing reliability, availability, scalability, security, and recovery. Provides support for technical systems that execute business applications at a high level of ability and expertise. Configures, installs, and upgrades systems. Manages technical projects and assists management with other business initiatives. Resolves complex technical problems and failures, and automates tasks for improved efficiencies.
Technical Expertise - Maintains a strong knowledge base in order to effectively consult and direct others on technical matters. Communicates effective and clear technical information across platforms.
Position Specific Skills:
Understanding of relational database constructs
High availability design of databases
Structured query language
Familiarity with various tools or utilities used in supporting database platforms (Commvault, TOAD, DBVisualizer, Idera, Solarwinds, etc)
Design of databases, structured query language, and familiarity of multiple database platforms (for example, SQL Server, Oracle, DB2, Netezza, etc.).
Experience in supporting environments with 24x7 on-call in a corporate workplace is a plus as is experience in the financial sector
Qualifications:
Bachelor's Degree and 8 years of experience in Database Technologies OR High School Diploma or GED and 12 years of experience in Database Technologies
Technical Skills
- Strong expertise in TLS, HTTPS, certificates, PKI, and encryption protocols
- Hands-on experience with Delphix data masking and virtualization
- Deep understanding of relational databases and data classification/masking strategies
- Understanding of dynamic data masking
- Have knowledge in cloud environment and Delphix deployment in Azure or AWS
- Experience integrating security controls into CI/CD and DevOps pipelines
- Proficiency with scripting/automation (Python, PowerShell, SQL, etc.)
- Knowledge of regulatory and compliance frameworks (PCI DSS, HIPAA, GDPR, etc.)
- Familiar with using ServiceNow and Jira service requests
Professional & Soft Skills
- Ability to communicate complex technical concepts to non?technical and semi?technical audiences
- Strong stakeholder engagement skills with the ability to influence without authority
- Collaborative mindset with experience working across application, infrastructure, security, and compliance teams
Risk-based thinking-able to balance security requirements with business needs - Excellent documentation, presentation, and knowledge?sharing skills
- Mentorship and leadership capabilities within technical teams
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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