Senior Manager, Field Services

{"description": "Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

The Ramp Manager works closely with our field teams, customers, and all business units to schedule and ensure high performance in executing the installation of our products. He/she will oversee the ramp field service engineers during installations, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, software systems/applications, and sophisticated computer systems.

Responsibilities:

• Organize and schedule ramp installation activities.
• Supervises ramp engineers' tool installations under normal and abnormal conditions, including escalations and customer management.
• Ensures that ramp engineers are current and trained on the latest upgrades and/or new releases.
• Driving training plans and training programs.
• Develop and maintain installation metric methods for specific tools sets.
• Evaluates, selects, and develops personnel to ensure the efficient operation of the function.
• Proactive management of tools to identify and improve performance and processes.
• Expertise/experience in optics, image processing, and motion control to support worldwide ramp service engineers, local management teams, and knowledge management systems.

Qualifications

• Proficient in Microsoft Office products.

• Outstanding verbal and written communication skills necessary.
• Ability to travel both domestically and internationally and have a current Visa or entry permission.
• Up to 20% travel required.
• Minimum 5 years of experience in Field Support Service.
• BS in an electronics discipline or equivalent military experience in a technical field.
• Master's degree preferred.
• Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years.

Why Join Onto Innovation?

At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized.

Compensation & Growth

Base Salary Range:
$128,000.00 - $192,000.00, offered in good faith and based on experience, location, and qualifications.

• Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

Empowering Every Voice to Shape the Future:

Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.

Important Note on Export Compliance

For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).", "salary_raw": "USD 128,000.00 - 192,000.00 per year"}