OT/IT Application Lead

Job Title: OT/IT Application Lead
Location: Allentown PA (Onsite)

Must Have Experience:
• Take Lead Manage onshore / offshore resources
• Experience Operational Technology (OT) and IT
• Responsible for business requirements, Getting details from Team
• Experience with Pipeline / Terminal Business
• Experience with OT & IT tools (e.g., Scheduling App, PLS) and understanding of terminal operations (Terminal Management System).
• Experience with SQL
• Experience with AVD (Active Directory)
• Experience with Visual Basic

Job Description:
The OT/IT Application Lead will be responsible for end-to-end ownership, support, reliability, enhancement, and lifecycle management of critical Operational Technology (OT) and IT applications supporting pipeline, terminal, and transportation operations. The person will be responsible for providing technical and functional support for the IT application used in midstream oil and gas operations. This role ensures the smooth operation of OT & IT systems, resolves user issues, and supports enhancements and maintenance activities across development and production environments.

Key Responsibilities
• Stakeholder management & Team management
• Provide Level 1 and Level 2 support for the IT application, including incident resolution, user access management, and system monitoring.
• Collaborate with schedulers to support daily operations such as exporting, editing, and publishing pipeline schedules.
• Participate in patching activities, nightly audits, and compliance checks within the AVD environment.
• Develop a strong understanding of application architecture, integrations, infrastructure dependencies, data flows, interfaces, and operational processes.
• Document support procedures, architecture diagrams, and user guides.
• Coordinate with offshore teams for issue escalation and resolution.
• Monitor ticket queues and ensure timely resolution or escalation of issues.
• Participate in on-call rotations and support activities outside regular business hours as needed.

Required Skills and Experience
• 8-10 years of experience in application support, preferably in the energy or midstream sector.
• Proficiency in SQL (Level 3) and Visual Basic (Level 2) for data handling and script maintenance.
• Experience with OT & IT tools (e.g., Scheduling App, PLS) and understanding of terminal operations (Terminal Management System).
• Familiarity with AVD environments, Active Directory group management, and Excel-based automation.
• Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.
• Excellent communication and documentation skills.

Preferred Qualifications
• Knowledge of midstream energy operations and pipeline logistics.