Job Title: QA Tester & Technical Writer Location: Vienna, VAEmployment Type: Full-Time / ExemptCompany Overview Syneren Technologies delivers advanced IT and engineering solutions supporting mission-critical systems. We value quality, clarity, and customer-focused delivery.
Role Summary We are seeking a
QA Tester & Technical Writer to ensure software releases are reliable, secure, and well-documented. This hybrid role blends
hands-on functional testing (manual + light automation) with
high-quality technical documentation (user guides, release notes, SOPs, and support content). You will work closely with developers, product owners, and stakeholders to validate features and translate technical changes into clear, actionable documentation.
Key Responsibilities Quality Assurance (QA) - Develop and execute test plans, test cases, and test scripts for web applications and APIs.
- Perform functional, regression, smoke, and exploratory testing across releases.
- Document defects with clear reproduction steps, expected/actual results, and screenshots/logs; track through resolution.
- Validate fixes and support release readiness (go/no-go) decisions.
- Participate in Agile ceremonies (planning, refinement, demos) and contribute to acceptance criteria.
- Support basic test automation (as applicable) using tools/frameworks such as Selenium, Playwright, Cypress, Postman/Newman, or similar.
- Assist with UAT coordination and test evidence collection (especially for compliance-driven environments).
Technical Writing - Create and maintain technical documentation: user guides, SOPs/runbooks, onboarding guides, and knowledge base articles.
- Write and publish release notes and change summaries aligned with product releases.
- Interview SMEs and engineers to capture accurate technical details and convert them into clear documentation.
- Maintain documentation structure, versioning, and templates in SharePoint/Confluence or similar platforms.
- Ensure documentation meets style/quality standards and is kept current with system changes.
Cross-Functional Support - Collaborate with Product/Engineering to clarify requirements and improve usability/testability.
- Propose process improvements for QA workflows, documentation practices, and continuous improvement.
Required Qualifications - 3+ years of experience in software QA testing (manual required; automation a plus).
- 2+ years of experience producing technical documentation (SOPs, user guides, KB articles, release notes).
- Working knowledge of defect tracking tools (Jira, Azure DevOps, ServiceNow, etc.).
- Experience testing web applications and APIs (REST; Postman or equivalent).
- Strong ability to write clearly for both technical and non-technical audiences.
- Familiarity with Agile/Scrum delivery practices.
Preferred Qualifications - Experience with any test automation tool (Selenium / Playwright / Cypress).
- Experience validating logs/telemetry (browser dev tools, basic SQL queries, Splunk, etc.).
- Experience with documentation platforms (Confluence, SharePoint, Git-based docs).
- Knowledge of accessibility basics (Section 508 / WCAG) or security testing awareness.
- Prior experience in federal/regulated environments (if applicable).
Tools & Technologies (Examples) - Testing: Postman, Selenium/Playwright/Cypress, Swagger, Charles/Fiddler
- Tracking: Jira, Azure DevOps, ServiceNow
- Docs: Confluence, SharePoint, MS Word, Markdown
- General: Git, SQL (basic), Excel
- Testing / Test Automation tools : UiPath
- Task management and Tracking: SBM (Serena) ALM
Disclaimer This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required.ADA Compliance: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.EEO-1 Statement: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information.E-Verify Participation: This employer participates in E-Verify to confirm the eligibility of all newly hired employees to work in the United States.
Equal Opportunity Employer, including disabled and veterans.
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