Technical Account Manager

Technical Account Manager

Start: ASAP | Estimate End Date: 05/29/2026

Remote candidate has to work on EST Zone

W2 Contract

Role Overview:

This role functions as a technical-account manager for enterprise clients (e.g. large customers like EY), focused on support and account success for Workfront (an Adobe product). The candidate will handle customer support tickets, coordinate with engineering teams, and ensure timely resolution. Knowledge of Adobe Experience Manager (AEM) is preferred because Workfront often integrates with AEM.

Key Responsibilities & Expectations:

    Serve as the primary technical contact for enterprise clients using Workfront

    Manage customer support tickets - triage issues, coordinate with engineering teams, and ensure quick resolution

    Build and maintain dashboards or data reports for clients using BI tools (Power BI or similar)

    Maintain strong customer-facing skills and manage relationships with enterprise stakeholders

    Preferably know AEM to understand integrations between Workfront and AEM

Skills:

    Strong experience with Workfront, including support or customer-facing roles

    Good communication and account-management skills (customer support, liaison with engineering)

    Familiarity with Jira (preferred) for issue tracking

    Comfortable with BI or data-reporting tools (Power BI or equivalent)

    Exposure to AEM (preferred but not mandatory)

    Any prior experience with Adobe products - even if different - is considered favourable

    Prior background as a technical customer success/customer support/CSM role is acceptable

Responsibilities and duties:

    Helps manage and coordinate the processing, communication, and implementation of the  technical related changes, including changes related to customer requests, Field Change Order

    (FCO),reconfigurations, and is engaged on all upgrade and execution plans

    Maintains awareness of all complex service matters including Technical Solutions  implementations and activities

    Reporting will include (and not limited to) technical performance trending, code level  review/recommendations, and a review of relevant Service Requests open within a customer's  environments

    Can explain technical problems and solutions to technically literate team/client members

    Ensures effective coordination and support between account teams and supporting technical  resources

    Builds value-added relationships within the domain of the account to become the trusted advisor

Requirements:

    B.S. or B.A., MBA preferred

    5-7 years of professional experience

    4+ years’ experience implementing or supporting complex technology solutions

    Ability to influence others to achieve results

    Interpersonal skills

    Proactive

    Understand industry